Hoyt Transportation

It was horrible my son was on Q353 and they did not pick him up for his first day of school. When i asked the matron the next day she told me to my face i was here! And i said no! You all never came in front of my house ( so basically she called me a liar to my face) and then stood there like she wasn’t hearing me and then passes me a paper to fill out and then ask me if my son is getting on the bus!!!.. Disgusting, so i called the bus company and told them about my experience and they said they will talk to her and i said that i need more than that and he then told me call the board of education.. I think this company needs to do more. I know don't feel safe with my special needs son on this bus.

The drivers have no compassion. I am not sure if it is due to Management and the strict schedule they must follow. The matron helps my child on the bus but the driver takes off before they are even seated. I am fortunate that the driver doesn't throw my child off the bus.

There was once instance where the driver had to do a report on my child because another child was late and my child was crying. I asked to see the report but they had refused. I had to call the school to obtain further information even though he has been the driver for several weeks at that time.

The driver/matron do not give out their number so I have to call dispatch to communicate while they have the nerve to call me to state that they are dropping him off a half hour earlier than the scheduled time.

Three phone numbers and none are connected. This is ridiculous and unacceptable for a bus company dealing with children's transportation.

They SUCK! I was riding my bicycle home Friday evening (May 10th) along Westchester Ave (toward Triboro Bridge). I ride to the far right, taking the lane where the parked cars are. I heard an engine revving behind me and when I looked over my left shoulder I saw a bus driver making gestures for me to get out of his way. I continued to ride (since I have the right to be there) and he continued speeding up to me and slowing down. He did this for 2 blocks and the last time he sped up I did get nervous and moved out of his way. He was driving bus# 809 (a small bus). I hope his supervisors see this and reprimand him.