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(918) 251-6110Visit WebsiteMap & Directions830 N Elm PlBroken Arrow, OK 74012Write a Review

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LL
Lyn L.

01/25/2016

Overall

We went into to this mcdonalds to grab a bite to eat. Not one employee was or spoke English so it made

it very difficult to order our

food. I asked for xtra chocolate chips and caramel in my frappe my husband asked for xtra caramel in his caramel frappe and my sister asked for xtra chocolate sauce and chocolate chips in hers and we wanted them made thick so add xtra ice. When they were made all three were wrong and liquidity. So I went back up there the lady that took the order could not understand what I wanted so she got the manager and the manager said " we can't make them thicker." I said yes you can just add xtra ice. When they were made the second time they were still wrong she set them on the counter and said this is all you can get. I said excuse me but I am not taking those with stuff running down the side of the cups and the lids not even on them. I took my husband's and sisters to them and asked for her to wipe mine down but instead she was cleaning off the counter, I went back to get mine and they asked me for my drivers license. Because they did a refund/promo. They did no refund and I told them they did not need my ID and she said she had to put it in the register. Um no you don't need my ID for you messing my food up. Sorry not sorry. This is a horrible place. And y'all want $15 dollars an hour? That's ridiculous!!!!!! This is by far the worst Mcdonalds I have ever been to. It's sad to say that we have to learn Spanish in The United States of America to even go to McDonalds

KH
Katie H.

01/25/2016

Overall

Absolutely horriable place for any service. They messed up out order even though they could ring up the order with out a problem. And when we brought the messed up frappes back to the counter for them to fix them the way we ordered them the manager have my sister to understand they couldn't be mad that way. It was bad enough they all spoke Spanish and could barely understand English. And one lady had to translate in Spanish how we wanted them made. I also had to look up how to say small cup in Spanish so I could get it to get my sister's drink. When my sister asked for them to be fixed the manager did a promo refund on the register but did not give her the money and then demanded her license and when she asked for the managers name she gave is a false name and would not give us a number. They were rude and the service was horrible. If you can't understand English you don't deserve to be in the good service business. They don't even deserve one star...

3times4times

03/21/2011

Overall
Bad experience

When I went into Walmart to shop, I thought I would take a few minutes to unwind and have a bite to eat. Well, it didn't start off well at all. The beverage cup they gave me to put my drink in had a hole in the side of it and the drink spilled all over my hands. Got a new container. The Fish meal I ordered was over cooked to the point it was dried out and crunchy. The taste was burned and while I waited for a new one to be cooked, my fries got cold. But the most annoying thing was when the guy started to mop the floor while I tried to eat my meal. He kept hitting my table with the mop and the smell of the dirty water made me loose my appetite . It was only 5:30pm to early for closing duties. I love McDonalds and hope you will address this event to management of the store.

Details

Phone: (918) 251-6110

Address: 830 N Elm Pl, Broken Arrow, OK 74012

Website: http://www.mcdonalds.com/

More Info

General Info
We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Services/Products
DriveThru GiftCards McDelivery MobileOffers MobileOrdering WiFi
Payment method
discover, amex, master card, visa, cash
Price Range
$
Neighborhood
North Side
Categories
Other Information

Cuisines: Yogurt, Burgers, American, Sandwiches, Hot Dogs, Fast Food, Ice Cream, Healthy, Diner, Cafe, Omelets

Price Range : Below Average

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