Mecca Management Inc

I had moved out of my apartment in April 2018, of course knowing I would still be responsible for rent and utilities until my lease ended or it was re-rented to some one else. The utility bills stayed pretty consistent from April to June (very low, because nobody was living there). My lease was scheduled to end July 31st, 2018. On June 18th, 2018 I handed Lisa Bricker (who was in charge of Bowling Green Estates) the keys to my apartment. She had told me that many people want to move in to these apartments, so the sooner I could get out of my apartment, the sooner somebody else could get in. This would then end my lease and I would not be responsible for July's rent. So on June 18th, I cleaned my apartment very well and gave Lisa the keys, thus making it impossible for me to enter the apartment any longer. On July 26th, I received the electric bill for the apartment. The bill was for $100, so I called the electric company and they explained the usage to me. On June 18th(the day I gave Lisa the apartment keys) the kilowatt usage was 4 - which was normal, this was from me cleaning. Then on June 19th the kilowatt usage jumped up to 22. From then on, the kilowatt usage stayed around 21-24. The lady at the electric company suggested somebody had turned on all of the lights and left them on, or turned on the air very high. I called Lisa Bricker and asked why this happened. I explained that it did not seem fair to use utilities in an apartment that somebody else was responsible for paying, especially not informing them that they would be using those utilities. She informed me that I am still responsible for paying the electric bill.

I was very much aware that I would be responsible for paying the utilities, for that was agreed upon. I assumed the bill would remain the same as the previous months, for nobody was in the apartment. But for Mecca Management to use utilities in the apartment I was responsible for paying - without telling me....is wrong.

Mecca has been ok, the water and utility bill combined are over $250.00 per month which is preposterous for an apartment, however, my biggest complaint is that for the 2 years that I have lived in a mecca apartment any time that I had a concern or question I spoke with CARRIE and she has never once been courteous or well-mannered. Every time I have spoken with her she has been condescending and extremely rude, I understand that it's a difficult job but she can state things in a friendly manner without demeaning the tenant. She is a bully and it is not a one time experience, it is any time you have to speak to CARRIE she is beyond unpleasant and insulting.

As seen below, customer service is lacking when you call with questions. I contacted them regarding receiving my security deposit after moving out and they were rude each of the two times I called (they do use EVERY day of the 30 day period to process and return your security deposit). My rental property was transferred to them with only one month left in my lease, and I had to go through the check-out process with them after having signed my lease with a different company. I left the unit in cleaner condition than when I moved in and was still charged substantial amounts for "cleaning," which will ultimately need to result in renovations because the unit is so old (carpeting was worn and had burn holes when I moved in, linoleum was cracked and discolored, etc.). Poor customer service as a whole. Also, they had the lawn work done on a day where myself and a neighbor were moving out, making it difficult to get our possessions cleanly and safely from the units, past the mower, to our vehicles. I would strongly suggest checking out other options.

I have been living here for a year and a half, the grounds are constantly dirty, trash everywhere. I have complained more than once and the people in to office act like you're and idiot and wasting their time. I am moving out when my lease is up, I don't care were too, a box under a bridge would be equal to living here.

I have been renting through Mecca for 3 years now and I have not had a single problem. The staff is very friendly in the office and on the phone. If you are going to rent, try to sign a lease before Dec 31 because you will get 15% off. I do this every time and save loads of money. I recommend Mecca to everyone.