America's First Federal Credit Union

I have never been spoken to so rudely by multiple employees from different departments in one company! I asked to speak to a manager and his response was " Oh I'm sorry but how may I help you." REALLY! After telling you your EMPLOYEES are rude to the customer you treat it as if I said they were wonderful! I spoke with Real Estate, Mortgage Department and someone else that was just horrible. I thought it would be more friendly and easy to build a relationship but I guess the bigger banks are big for a reason. I'm closing this account ASAP!

My wife and I went to americas first because of all their advertising on auto loans and how great they are, we were approved in minutes for a loan of 8000 dollars with a low interest of %5.....GREAT!!! we drive to GEORGIA from BIRMINGHAM to get the car and it wasn't as expected. So, we look around while there and find a NEWER car with LESS miles. Call americas first back, great no problem, even lower monthly payments than first anticipated, GREAT DEAL. DRIVE BACK TO THE CARLOT AND SPEND THE NIGHT IN GEORGIA. We get the car lot to run the papers, fax them to americas first where we have ALREADY BEEN APPROVED, DRIVE BACK TO ANNISTON (the closest americas first) after spending the night in georgia, make it all the way there and they tell us "OOPS, our mistake, we cant finance it for what we already approved you, only DOUBLE THE PAYMENTS with more money down." after we tell them the situation and complain, the best answer we get is "sorry wish we could help" sad thing is i was so impressed with all their grand ads and commercials i was about to change all of my banking over to them. Glad they showed their true colors and only wasted 300 DOLLARS of our money before i made that mistake!!!

they have terrible policies and customer service we were customers for 15+ years and they just threw away our business like we didn't matter.

this bank makes things very easy and convenient, they are very fast and friendly.