BioScrip Infusion Services

Someone needs to be fired in this company. On 11 December 2017, I returned a tube that did not fit the mask I received the week before. I returned the tube (at my expense) and included a letter pleading to get the order straight. On 12/13/17, I received another package from BIOSCRIP in the very same box that I sent the wrong tube in that had another wrong tube in it...less the letter that I had originally sent!! SOMEONE IS PLAYING GAMES at that company and should be fired.

Sone has been with the company for 1 1/2 years and almost every month they screw up my sons shipment

This service provider seems to be interested only in company profits and not providing needed care. I have jumped through many hoops to get what I needed and as of today, 3 weeks later I still don't have what I need. The Infusion solution representative told me my insurance will not cover but when I called my insurance they said I was fully covered. Then the Infusion solution rep told me they didn't have the proper paperwork from my doctor, I called the doctors office the they told me they sent in all the required forms. The central office sends bills 8 months after the service and gets real nasty about it, they want their money now!



I was originally using New England Home Therapy as a provider but the company was bought out by these hacks. I am going to another provider and suggest you do the same.



One good note, the delivery drivers are just awesome as well as the shipping department. It is the front end management that totally sucks.