AT&T Store

My experience with AT&T this afternoon was absolutely unreal! The store manager at the time was very rude, unprofessional and ignorant at the same time. My mother kept addressing him questions concerning the poor quality service we've been receiving over the past month, and that we were basically receiving promises that were never done. She also asked why was there a new account made in her name when we specifically asked them numerous times to only modify an existing account. In response to her concern, he kept saying to her, "You're asking the wrong questions...." And continued to insult her. When I expressed how displeased we were and that we would like everything canceled, he said, "We'll cancel it. I'm asking you to leave or I will call the police!" I was so outdone. I'm going to report this incident to corporate headquarters because the way in which the manager spoke to us was insulting and provocative and he purposely did this so that he could find a lame excuse to call the police instead of fix the issue with our account. We have been with AT&T for the longest (at least 10 years as a family) and this is how we are being treated at this location--absolutely unacceptable!!