- by Penelope G. on 02/14/2015
They are the worst. My cab NEVER came! after waiting for 3 hours, I gave up. I called several times and each time I called I was told that my cab was 2 miles away. The last time I called I talked to a supervisor who apologized to me after learning that I had been waiting for 2 and a half hours. She said that she would send a cab immediately after I talked to her. They still never sent a cab. I have used their service in the past, and their service is hit or miss. Sometimes they are prompt and efficient, and other times (most times) there is a long wait. After my most recent incident, I will no longer be using this cab service.
- by Victor A. on 02/13/2015
They are already late and I called last night to reserve a cab because I am having a procedure done on my heart! I called again this morning and they say it is a priority to be here. I am nervous enough and may have to drive in myself!!! Irresponsible! No excuses. They need to read these reviews and be ashamed! ABSOLUTELY AWFUL!!!!!!!!! Rude people, undeniably the worst. Called 3 times. Praying I make it on-time to the hospital.
- by rachelwilde on 04/18/2013
HORRIBLE!!!! I called 6 times to get a cab, 4 of which the dispatchers admitted never showed. When I got in touch with the manager, she stated, point-blank, that if one of their scheduled cabs gets hailed on the way to an appointment, they'll ditch the appointment and take whoever. Then, without any cursing or rudeness on my part, proceeded to hang up on me. I called back twice; they hung up on me again. Absolutely appalled. I recommend DOWNTOWN TAXI: 410-233-3333 (polite, on-time, and professional).
- by kyle44 on 01/29/2012
Absolutely the worst cab service in Baltimore. Go with Arrow or any other service, but stay away from Yellow-cab's horrendous customer service. If you try calling for a pickup, expect to wait up to 10 minutes to get someone on the line with you, and when you do, expect that person to be rather unfriendly and rude to you. On one occasion, my girlfriend and I's night out was ruined because the Yellowcab we called never showed up. We waited over an hour before calling to cancel the cab, calling 3 times to check on its status. To top it off, the customer service agent didn't even apologize for any inconvenience and hung up on me. THE WORST.
- by on 07/02/2011
The driver was late and was in a bad disposition. I gave him twenty for an $8.00 fair, he flew into an immediate rage about not having change. Telling me to look at the window sign about change. I politely told him to drive to a convenience store to get proper change. He told me not to tell him what to do. F ine I said give me my change so I can leave the cab. He continued to yell obscenities. I threatene d to report him, he said go ahead and made comments about my government continually. He's African. He continued yelling even after we got out. My daughter was also with me.
- by on 05/01/2011
I would have awarded 0 stars if the system allowed. I called for a cab at 2:15 to pick me up at 3:00pm. At 3:15 the cab had still not arrived and when I called to check on its status the operator rudely hung up on me. As a result of waiting for/relying on the cab service I was late for a meeting. I would recommend avoiding using Yellow cab for advanced reservations.
- by lilm1028 on 12/13/2009
Why didn't I listen to all the reviews. I made a appointment to be picked up at 5 over the internet. I recieved a confirmantion saying it went threw and at 4:56 a txt saying a driver is on there way. Five came and no cab, 5:15 came no cab, 530 came and no cab. I called the company at 5:30 and they said they would send another one 6:20 I called a sedan service and they were at my job in 10 minutes and I paid less then what I would have paid with yellow cab.
- by on 10/10/2009
Do not bother even calling. Every time I've called, I've either waited for a cab for minimum 90 minutes, or they just never show up. What an embarassment for a business. Would give them no stars if citysearch would allow.
- by on 09/03/2009
I had to take a cab to Penn Station last weekend. I had an early train and was worried when I called whether very many cabs would be operating at that time (just before 6am).\r I was pleasantly surprised with the dispatcher. They are definitely improving their customer service. She spoke clearly and was very cordial. She even asked what time my train was leaving to ensure I would get there in time.\r I too, in the past have had a very bad experience with their dispatching; however, I agree in giving credit where credit is due, and they have definitely improved their service! Keep up the good work!\r \r
- by on 07/02/2009
I use Yellow Cab pretty regularly. Sometimes the cab drivers take the long route (no tip for those ones) but they're always nice/cordial and get me where I need to be on time. I have used taxi service all over the world and the dispatcher is hands-down the rudest.
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