Murray's Plumbing & Heating

great customer service and friendly technician job very good

I had a great experience using Murray’s Plumbing and Heating Inc. My service was fast and done within an hour for a new water heater installation. I had an exceptional father and son team, Jeremy and Ray Sr. as my technicians. They were both friendly and knowledgeable. They were careful and not a trace was left of them being there. I was worried about my white carpet but drop cloth was put down and old water heater removed. New piping, line and pan installed unlike the outdated equipment that was there before. They tested everything before leaving and straightened everything back perfectly. I couldn’t ask for a more pleasant experience. I would easily recommend them to anyone and tell them to ask for the father and son team. If you want the job done right the first time and don’t like being strung along, give them a call.

Alan with Murray's came out to correct what another plumber never fixed. I had a waterfall in my basement everytime my washing machine was on. 4 days earlier, another licensed plumber came out and said they fixed the problem. Not true! Water was still spewing in my basement. Alan came out, figured out the problem, snaked the line, put a new cap on a spout. Alan explained everything and was very professional. For any future plumbing issues, I will be calling Murray's!

After being on hold for over an hour, and many other issues with American Home Shield (AHS), I received a call from Murray's Plumbing and Heating to schedule an appointment (third appointment for the same work order; which it is AHS fault). The Murray's Plumbing representative (a woman) asked me to explain the reason for the service request. Naturally, I was irritated by that, I had spent the last hour on hold and another 30 minutes explaining to three different AHS representative the reason for the service request; which I had done many times over the past month. Not to mention the 20 mins. I was on hold while AHS explained the problem to Murray's Plumbing before sending the work order. As I attempted to explain the reason for my irritation was not her fault, she began to loudly speak over me, refused to accept the work order, and hang up. Absolutely unacceptable behavior for a service company, or any customer service representative.

Me and my husband have had a very bad experience and will never use/reccomend this company. Our water heater broke in october 2017 we had Murray's Plumbing coming and replacing the whole thing for a 600$ cost.
2 days later my utility room was flooded and we got back to them complaining about the poor service so they came and "fixed" and cleaned our basement. Meanwhile the water heater got rust on it and my dry wall somehow has "mildew". Today my water heater is liking again! We called them again and they said it' s not their problem and if we want their service they require 75 $ just to get to the door. We did all this through HMS home warranty and we did not renew our contract because we are not happy with the people that they are sending out. Since my phone call was not angry enough I guess nobody took me that seriously and my husband decided to call every single number that he could to figure out how to fix this problem( called HMS that told us to call the Manufacturer first which solved the problem immediately, "problem solved-water heater will be replaced".... BUT WAIT!!! got to the actual owner that after an "angry" voicemail message decided to get back to us. He called from a restricted number at 7: 02 pm (1h and a half later) The conversation did not end well " of course" and it just ruined our evening.
I believe owners of companies can do better that cussing out customers just because they do not like/accept what people are saying about their poor customer sevice, non hygienic workers, ( -" Is that rust ok on that side of the water heater?" -"Yes , that' s normal") and many more! Is too much to say about it and this company is not even worth that....

We strive to be the best plumbing company out. We service 10,000 + customers a year and have grown by 500% in the past 3 years alone with quality service at a reasonably price as our goal to expanding.

Our hot water heater stopped working. We were linked up with Murray's through American Home Shield. George, the plumber came out, flipped the switch for the heater (not the breaker), and asked for $75 - claimed that our switch was backwards. Didn't check the power or anything, nor did he wait around.

I had been back-and-forthing with the Murray's secretary and with representatives at AHS about time-frame and warranty information, so a lot of frustrated calls had been made to Murray's. After service was done, the plumber had the audacity to call me back and accused me of harassing the secretary.

I got in touch with a contractor (not affiliated with Murray's) who came out and discovered that our switch had burned out. He fixed the problem and now we have hot water - no thanks to Murray's.

These guys have been placed on our Refused Service list. Never again.