Healthfirst Medical Group Azle Clinic

Since my donto it has been almost impossible to get an appointment. This clinic wasn't my first choice, but it is where he was sending his patients. In addition to not having appointments available for Rx refills they also don't return calls promptly and when they do it is just before closing so that if you need to call them back it has to wait another day. I would NOT recommend this clinic at al.

Looking for poor service with rude and unprofessional staff? Look no further... Aside from long waits and care from Nurse Practioners only...This location has young, unexperienced and dishonest employees. One particular employee by the name of Martha who works the front desk. My husband and I had the worst experience during a visit. Martha was rude and extremely unprofessional. When we contacted her supervisor to express our concerns we were given the impression that at least a conversation would take place with her to ensure no other citizen would experience such behavior. A week later we received a letter in the mail politely releasing my husband as a patient. Instead of dealing with their poor hire - they chose to release a tenured patient. No worries on our end - there is plenty of practices with real integrity and quality service to choose from.

This facility is negligent at best. I have never received such poor healthcare in my life. They have sent my anti-convulsant prescription to the wrong pharmacy for 4 months in a row. This month when I asked for a refill on my prescription I was told to get it from the neurologist. My neuro is out on medical leave and the only one in her office. I went back to Healthfirst and waited an hour for Sundaye West to scream and shout at me about how I was a junkie and that I sholdl just find another neuro. She said she would send thru a script for 10 pills and then never did. For those of you who odn't know, the average waiting time for a person with Medicare to get into a neurologist office is 6 months. Taking a person off a neurological medication isn't just negligent, it's down right dangerous and mean.