EMG Auto Sales

Customer Service horrible !!!

Salesman horrible !!!

Finance Department horrible !!!



So my brother just got back over seas and wanted to help me buy my new car. First they lured me in with some $1800 off the sticker price SCAM. You need to either be a college graduate, active in the service and some other stupid thing.

Oo and you have to qualify for all three lol



They also lowered my credit score by running it over 6 times!!! But I didn't find out till after I bought the car. My salesman (who I won't name because I believe I'm a better person then EMG) came off as a great guy, willing to help out a car enthusiasts and got along well with my family. I traded in a 2013 kia optima in perfect condition and very low miles, trade in value was over $17,000 but they only gave me $13,500??? Already frustrated I was hoping they would lower the sticker price and monthly payments. They did even budge. Just to show how crooked they are. We finally agreed on $312.00 a month and when I got my first bill it said $312.95... Really?



Hoping I made the right choice when I left the dealer. A few months later I realized I wasn't able to change the tire caps because the previous owner put after market ones so I couldnt put any air in. I called my salesman and told him the problem he stated "I know what your talking about, I remember us and the other salesman guys laughed about it" ..he told me to bring the car in the next day so I can make an appointment?

I couldn't wait to make an appointment. I needed air in all my tires because of the winter cold. So I took it over to the honda dealer to get one fixed. Cost me $160. I called my salesman and of course he didn't pick up. The receptionist told me hell give him the message. After a few attempts of no one calling me back. I finally took the drive to see him myself. He said he would have "no problem " refunding me the money I paid to get the TPM replaced.



Long story short. Every time I called my salesman he would sound annoyed over the phone to hear from me. Everytime I called he would never get back to me or "wouldn't get my message"

Finance Department said they would call me back right away to handle this matter. Never did till I called myself.

They said the damage to the car wasn't their fault. And that they did me a "favor" for changing the other 3 Tpms. But they can't refund me the $160 at Honda even though I needed the car to be fixed ASAP. I needed to take it to them they stated even though I needed to make an appointment.



Basically I got screwed over financially with their scams and their customer was just horrible and I never got my refund after I was promise by the salesman I would!



So if money isn't a issue and your leaving out there in a new Lexus. Then by all means they will teach you BETTER.

But if your an average Joe looking for a good car with great customer service, you won't get it from here.



IF I CAN RETURN MY CAR AND GET MY MONEY BACK FROM THESE CROOKS I'LL FINALLY BE A HAPPY CUSTOMER.



STAY AWAY !!!

Purchased a BMW 3 series from Jan. Went into EMG to just look but ended up leaving with a car the same day. Jan was extremely patient and took the time to show me several vehicles. The finance manager, Reggie, gave me a great rate and explained my options.