University of Texas Physicians Downtown Austin

When you call for apt you can be on hold for 30 minutes. They don't want phonecalls. They encourage you using portal for everything. I am 72, the computer too hard. Gwendolyn Miller, MD is great if you forge hassle to get to her. The two dark haired women at the front desk are not friendly and could care less you are there. You are encourage to see Physician's Assistant as easier to be seen. The physician's assistant, Jeannette, had a second opportunity to diagnose me since I was back with same neck problem. So I then went back again to Dr. Miller and told her I thought it was nerves. She referred me to another doctor that was fine. But today I could not see the doctor so had to see the physician's assistant again as I had congestion, coughing, thick phelm and temperature spikes. Jeanette , phyisician assistant, said I should start on a Z pack. As I left, I looked her and another nurse with black hair sitting behind the desk, (not front desk) and said. "Will you phone that to Walgreens number on my chart?" "Will you phone this to Walgreens right now, number on my chart? Both said yes. When I went to Walgreens to pick up at 4:30pm, they did not have it. Of course the office number was not answering and tape said if you had problems to go to ER. I didn't need ER, I needed those meds. I called my mail in prescription office in Ohio who always answers and they said doctor office called them and they would send z pack out to arrive to me in a week. Why would anyone call in a z pack for a very sick person to mail order? I have two pharmacies. I specified local. There is no excuse for this careless action. Can I depend on this staff in time of real need? Not sure. I have to call tomorrow which will take all morning to explain the problem, just like it has for every other issue and problem I have had with other issues. They will foul up message as they have every time. I am so disappointed in the staff services there.