Austin Apartment Store

I worked with Christina and she was so great. This was my first time getting an apartment in Austin and she took the time to go over everything with me. We found the best place for me and my dog and she helped me get a free move. She even told me about some new home communities to consider when my lease is over. Thank you Christina you are the best.

Let me say this: I am not an easy client. But I am appreciative! And Norma deserves KUDOS to the 10th degree! She's helped me get some of the best apartments in Austin so far!!

I was moving from Los Angeles to Austin and needed a place to be ready by the time I got here...hence I needed someone I could trust. Norma worked with my incredibly high (and unwarranted) expectations, and low budget...she ended up getting me the most amazing deal...a HUGE one bedroom w/ fireplace, in 78704, greenbelt..for $688...(which I found out when I arrived that the very same apt was going for rent in the $900's)

However, I messed it all up.

My boyfriend and I moved there together and at the last second, decided we wanted to live together. So, we took a look around and got a 2 bedroom unit instead. Needless, to say...we made a bad choice (of course) and needed Norma's help to find us a new place.

Our budget has now grown...and so my options of location were more open also. So, we left poor Norma with some very vague instructions such as: "we like nature, something with a view, and a bit more high end"...Hmm.

Thank god, that Norma is a mind reader and a damn good one at that.

She came up with not only tons of options, but I would say the perfect one:

Downtown, right on Lady Bird Lake, park surrounding it, INCREDIBLE views, high end, AND she managed to get a great price too!!

I don't know how she does it.

She was always quickly responsive to my incessant emails and seemed to never run out of options for me whenever I complained about this place or that place ...Norma Babb is a miracle worker!!

Dear Sir or Madam:



My husband and I have been living out of the country for almost three years and were concerned that it would be difficult to find housing and work out the paperwork from such a distance.



We contacted your office a month ago and were transferred almost immediately to a gentleman. He greeted us warmly and promptly and assured us that he would find us what we needed. I made a few inquiries to him, to which he did not ever respond. A month later, my registration on your website had expired and I was again searching for an apartment in the Austin area as we are now within a week of our self-imposed moving deadline. This time, we were contacted by Cecilia, who also assured me that she would find us exactly what we were looking for.



To be perfectly honest with you, I wasn’t expecting much. Having not been able to reach the last agent we had been paired with, I expected that we would be simply using your website as a tool to find an apartment meeting our needs. That was not, however, what happened!



Cecilia contacted me immediately and exceeded all of my expectations. She was patient and thorough, answering even the trivial questions we had concerning the state and county. She located several properties for us to look at that met our needs, and even told us as much as she knew about the schools each property would attach us to. I believe she determined where we would be happiest living and what things we would most need in the neighborhood nearby. The Thanksgiving holiday fell in the middle of our discussions, and she sent me text messages answering the e-mails I sent (they don’t celebrate Thanksgiving here and I had forgotten she was on holiday).



My husband and I selected two of the properties she suggested and had some difficulty choosing between them. To help us make a more informed decision, Cecilia went to the properties and looked at the apartments we would be renting, snapping pictures with her blackberry and e-mailing them to me live-time.



I cannot express to you how much this not only simplified the process of finding housing in the area, but also how much it made us a part of the selection process and eased our minds about our decisions from here in the Caribbean.



We have faxed our application to the property for approval and no matter what the result of that submission may be I have to say: Cecilia is FANTASTIC and in spite of my initial negative response with your service I would still whole-heartedly recommend it to my friends and family. Having her working with us through this process made us feel like we had a friend living in Austin—and maybe now we do.







Sincerely,



Laurie Wathey

Idyll Island Skincare N.V.

St. Maarten, Netherlands Antilles





Agent information:

Cecilia C.

512.844.1140

austinapartmentstore.com

Hi, Sam!







I wanted to extend my appreciation for all of Dina’s hard work in helping me find my new digs! I asked her for your info because I can’t thank her enough for all of her help, especially within just under 2 weeks!







I submitted my info to Austin Apt Store on Sunday night on 11/01/09. She called the next day and gauged my wants and needs. She kept in contact with me basically every business day, either via email or phone call. She never over-promised, nor did she fail to not meet my expectations.







As I told Dina, I was in contact w/ another locator a couple months before, off and on, and sought help from Austin Apt Store when the other locator stopped responding (for periods of weeks/days at a time). So my expectations after that experience were just to have somebody respond to me timely, even if there was no new info. It’s very important for me, and I feel any other customer, to at least be acknowledged, via responding to an email or phone call, so when that doesn’t happen, the trust is lost.







I began communication with Dina on November 2nd and immediately gained her trust, and it was never lost. And I submitted my app and was approved for my new place just 10 days later. Awesome!







Again, I am very appreciative of Dina’s services as a locator through Austin Apartment Store and will definitely refer friends to her in the future!







Thank you!











Sincerely,



-Allison Thomas :)

I was very happy with the speed that I was able find an apartment with the ageant but the follow up care was horrible. Customers are told that they will get a rebate after 90 days. I called several times about the rebate and kept getting told that it would take 90 days so when i called after 90 days I was told something else. I tried to contact them via email a couple of times also and never got an answer. I was very very disappointed. I dont advise using this company.

My experience with Austin Apartment Store in regards to my apartment seach was top notch. They first allow you to seach a very extensive database with thousands of pictures, floorplans and nararated video tours. They then followed up with me via email with the hottest move in specials in town. Then because I was coming from out of town they arranged a meeting point where one their friendly agents drove me around to each community that had the price and avalibility of what I was looking for in my new apartment. If your already intown or coming from out of town would highly recommed you use this FREE professional service to save time, money, including the cost of gas to complete my search for a new home. The apartments pay their fee and my rental rate was not effected in any way..5 Stars for Austin Apartment Store. Go to www.austinapartmentstore.com to begin your search for your new apartment today! You will be pleased!