Mile High Primary Care Aurora

ABSOLUTELY HORRIBLE place, I paid my doctor bill four months ago. I currently have a Dr's bill for 42.00 I just paid. They refuse to let me set an appointment because they are showing the accounts open. The billing office they hire is awesome and tried to help. The records don't get updated, the staff is SO RUDE. I have Asthma and cannot even get an inhaler prescription I have had MY ENTIRE life, due to this past due 42.00 that is not past due. They are not helpful at all, customer service is out the window at this place and I hope the Doctors at some point check into their staff that actually deals with the customer service side. I am officially after five years with their office leaving for good. Sad because I like all the Doctors.

I've been to this office countless times since I was younger and it was always...so-so. The wait takes forever, they usher people in and out like cattle, but the doctors have always been nice (when they get to you). The past year has been the WORST experience of my entire life, however. I was seen in February for a regular visit, four months after that I received a notice I was in collections for $61. I had never received a phone call, a card, an email or a letter/bill from the company (local or out of state) at all. I was baffled, but paid it right away knowing it's not that big of a statement.



Today, TEN months after that visit I get another notice that I'm in collections for $99. Again, I have NEVER received a statement, phone call, letter, card, carrier pigeon!



This office not only acts like they don't care about you (I've heard the receptionists talk very rude and unprofessional on the phone to patients and other offices alike), but they clearly DON'T care about you. They don't care what you need, about your time or anything...and they don't even make the courteous and professional effort to contact you in regards to bills, medical issues, follow-ups etc. Oh but wait...I can get a letter in the mail from them telling me I cannot go there with my insurance company because they are dropping carriers left and right, but I cannot get a statement telling me I have a bill that needs to be paid before they shoot me off to collections?



I will never set foot in these offices again, good doctors or not, and I hope no one will. This isn't the first problem I've had them with, but I certainly won't put myself in the position to have it happen again.