Saved to Favorites

(253) 288-9221Visit WebsiteMap & Directions222 A St SE Ste BAuburn, WA 98002Write a Review

More Info

Email
Payment method
discover, master card, visa, amex, all major credit cards
Neighborhood
Downtown Auburn
Other Email

Categories

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
LM
Larry M.

05/26/2017

Overall
Expertise
Professionalism
Promptness

Paid what was quoted to me!!
Vehicle Fished earlier than quoted!!
Great Customer service!!
Highly recommend them!!

TC
Todd C.

11/23/2016

Overall

Do not take your car here. They will over charge you when you check out and will not let you know prior.

AB
Alexandra B.

09/20/2016

Overall
Expertise
Professionalism
Promptness

Please do not go here!!! Worst experience ever dealing with my car.

I was on my way to work and my car was thumping loudly and pulling me into the other lane. I looked up the closest auto repair shop and drove to Kelly's with ky hazards on at 10mph. I explained what had happened and that I didn't feel safe driving and wanted them to take a look at it. They called me a little later saying that the first thing they did was drive my car and my tire flew off and hit my car. It was just loose lug nuts. It could have all been avoided if he had just inspected a car I specifically said I didn't feel safe driving. I now need body work done and my rotor on that side replaced. Kelly refused to accept responsibility or even apologize. He kept trying to blame the last person to touch my wheels. I've never heard of a shop driving your car to figure out the problem unless it's not visually obvious or detected through tests. I'm now looking a lot several days of repairs over $1000 over loose lugs.

AM
Adam M.

04/16/2016

Overall

Went too get two running boards put on my suv and thay charged me 396.00 lol wow not honesty people at all i wouldnt want any one too go there thay rip you off .

SH
Sherri H.

12/15/2015

Overall

Went there to have a headlight replaced. Headlight itself was $85. They worked on it for an hour and were not able to put it in. They charged me $51 for the time spent plus the cost of the bulb which they put back into the original box. I went down the road to let someone else put it in only to find the bulb was broken. Kelly's did give me a replacement bulb (since they had broken it) but I'm still out the $51 they charged me to only accomplish breaking the bulb!



Furthermore, upon return I to pick up my car elsewhere I was made aware that Kelly's had broken the housing for the bulb by trying to force it in from the wrong direction. I called to request a refund and was told no. I'm really discouraged with their lack of service as well as their lack of knowledge.

SJ
Sally J.

11/22/2015

Overall

Bad customer service! Had to wait and then it took over 30 minutes to change a head light! I would not be going back!

anonymous

09/26/2012

Provided by Superpages
Overall

Kelly's is an awesome place to take your car. Especially if you're a woman. His staff is knowledgable and very respectful. He is honest to a fault. I won't ever let anyone touch my car except Kelly's. That way I know it's done right and the work is guaranteed. If you're having car trouble, you crazy not to take it to Kelly's. He gets the job done right!

anonymous

09/26/2012

Provided by Superpages
Overall

Kelly's is an awesome place to take your car. Especially if you're a woman. His staff is knowledgable and very respectful. He is honest to a fault. I won't ever let anyone touch my car except Kelly's. That way I know it's done right and the work is guaranteed. If you're having car trouble, you crazy not to take it to Kelly's. He gets the job done right!

kevin.jones

07/21/2010

Provided by Superpages
Overall

I was on the road working and noticed that I was leaking antifreeze. I was told to go over to Kellys' auto repair. This was my first time ever doing business with gentleman. I have to admit, I'm glad I did, He was professional and very honest about what he found was the issue with my car, He even tried to save me money by checking to see if it could have been something simple as loose water hose. Bottum line if you're having car issues and can make it to Kellys' auto repair, I suggest you do. He'll save you TIME & MONEY.

Details

Phone: (253) 288-9221

Address: 222 A St SE Ste B, Auburn, WA 98002

Website: http://www.kellys-auto.com

People Also Viewed