U-Haul Moving & Storage of E Asheville

I have been a customer from here twice. The first time I reserved a truck and showed up on time for my reservation to find out that they didn't have any trucks to rent out to me. The second time I went in to find a staff of unmasked employees (companies can choose to or not to require masks and Uhaul does not choose to require face masks during a state wide mandate). When returning the truck the computer system had an error and told me I owed $12 for gas on a trip that was 4 miles round trip to move. I have paid $5 for 15 mile trips from uhaul before and when asking the representative about the error the employee didn't know how to answer and just told me that if I drove the truck I owed money for gas or could go fill it up and bring it back but that the fuel charge of $3 a mile was correct. The manager and two employees just sat at the check outs on their phone with no mask on while I returned the keys after filling the truck up and I left knowing that I will never go back here again. Although my concern about fuel as well as the online system was important to me the manager who knew I left to fill up didn't mention anything about either situation to me and nobody ever told me during my visit to pick up that I was in charge of filling the truck up with fuel before returning. In the three times I've tried renting from the company nobody ever said that renters should fill up their truck before bringing it back.