Arc Agency, Inc.

(Renter) I am appalled at how horrible the customer service with this agency is. Once they get you in the door and get your money they automatically start ignoring you. If I tried to call about something, I would have to call all day just to get someone to pick up the phone. More times than not even during business hours that person would be the answering service. If I would leave them a message whether it be on the answering machine or with the answering service I would never get a return call. I only had minor problems and things I needed to discuss but I’m grateful it was never anything major because I never would have gotten anything done about it. If someone did pick up they were never friendly and never knew what you were calling about. They would ask if they could call you back but of course never did! We called to make sure they would be there on the day we were going to turn in our keys but when the day came we sat in the parking lot for an hour and a half waiting for someone. Finally we put our forwarding address on paper, put our keys in it, and put it in the drop off box. The next week we received a call asking us for our forwarding address (which they had from the note). This anger is not from not getting our deposit back because we did. This is just from lack of any customer service skills. I would not recommend this agency to ANYONE!