More Info
- Extra Phones
Phone: (636) 333-0266
Fax: (636) 333-0266
TollFree: (800) 221-0516
- Payment method
- master card, paypal, discover, visa, debit, amex, cash, check, company card
- Location
- Arnold Crossroads Shopping Ctr
- AKA
Northern Tool & Equipment 481
- Other Links
- Category
Reviews
10/28/2016
Horrible customer service and accountability. Purcahsed a wood stove. Got it home and partially uncrated, it was damaged. Of course the employees dont have the integrity to just admit they screwed up and send it with me anyway. I had to borrow a trailer to pick it up in the first place. Now I have to haul this 400lb broken stove (looks like side has been caved in by a fork lift) back to the store after I have to wait another 2 weeks for a replacement to come in. Their customer service doesnt give a darn and will not ship a replacement to my house because I didnt pay for them to ship it to my house. But I also didnt spend $1000 to get a damaged item from them. I guess I should incur the cost of going back to pick it up and the inconvenience of finding someone with a trailer I can use again even though they caused the damage.
Details
Phone: (636) 333-0484
Address: 233 Arnold Crossroads Ctr, Arnold, MO 63010
Website: http://www.northerntool.com/stores/arnold-missouri.htm
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