More Info
- Email Business
- BBB Rating
- Extra Phones
Phone: (920) 832-8818
- Neighborhoods
- Downtown Appleton, College Avenue Historic District
- Other Link
- Categories
- Cosmetologists, Beauty Salons, Day Spas, Hair Removal, Massage Services, Massage Therapists, Medical Spas, Nail Salons, Skin Care
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes
Reviews
11/25/2016
I have gotten several services done at this spa and it is simply amazing EVERY TIME I visit! The staff, the products they use, and most of all my experience is GREAT!
05/12/2009
Provided by SuperpagesMy sister in-law came into town for a visit. The women at the spa were very accommodating to last minute appointments. I had called a few other places and it seemed that they were not interested in even attempting to entertain my business. When I contacted Ben Mar Nico's, they actually were booked on the date I had requested, however they worked to open the spa earlier to fit the two of us in. It has been a very long time since I have experienced a business going above and beyond to service a customer. I'm a regular everyday customer...I'm not an executive or someone requesting special attention or treatment...just a customer! The serve received - the Signature Facial was phenomenal! We had a wonderful time. The facilities are clean and neat and very high class all the way! I do recommend this spa to anyone and everyone. Ben Mar Nico's in the Copperleaf Hotel - Appleton WI - is known by word of mouth as being a great place to relax and get away! They come very highly recommended!
08/21/2008
Two bad experiences---I'll start with the more serious one. I got my wife a gift card for a massage for Mother's Day, but she didn't use it until late August. A half hour after she got home, Spa Ben Mar Nicos called and told her that her gift card was already spent earlier in the month. My wife assured them that she had not been there at that time, and she wondered how the gift card could have been spent when she physically handed it to them. The person she talked to was very rude--my wife had to repeat to her at least 5 times that she had not been in earlier in the month, and she began to worry that someone had stolen her identity. She was told a manager would call her back.
Later in the day, the manager did call back and explained that they had mistakenly looked at the wrong name in the computer, which was similar to my wife's. All she got for being interrogated and treated like crap was an extremely lukewarm apology. To say that that added stress and defeated the whole purpose of the massage is an understatement. When my wife told the manager she didn't think she'd be coming back, the manager actually laughed.
The other experience took place before this one. She had paid for a 30 minute pedicure but was done in less than 20. The big thing that stuck with us was the lack of professionalism there. It doesn't seem like they value their customers much.
03/14/2008
Provided by SuperpagesI disagree, this Spa was wonderful!!! Very inviting and welcoming. I had a group of 8 women come up from all over Wisconsin and stayed in the hotel. We all had the Spa Sampler, which had included a massage, a facial and manicure and pedicure. The girls at the spa were very informational and knew a lot of knowledge in the facial products. The massages were very relaxing. And lastly the manicures & pedicures were above and beyond any other i have ever had. I got a free design from a young girl i think her name was Jackie. It was a beautiful flower and it is still on 2 months later. I would say this was a wonderful relaxing experience, and would defiantly come back again and again. Thank you Girls!!!!
01/02/2008
I wanted to send a message to the owner about my party's experience at Spa Ben Mar Nico's in November. After numorous UN-returned messages trying to reach the manager/owner by phone, I wanted to express my displeasure and dissatisfaction in this spa.
I have been to numerous Day Spas locally and internationally, and I have never seen such disorganization and unprofessionalism in a spa before.
In the past, I had not only recommended Ben Mar Nico's, but also purchased gift certificates as gifts. I no longer recommend this spa or it's inexperienced staff to anyone, and highly DIScourage people from paying money for such a lack of quality.
I can not believe you advertise as such a high-caliber spa, then deliver such mediocre service. I was ashamed that I even brought my ladies there for our spa day. Every one of us was let down and will not return.
It is very bad business to ignore your clientele and not bother to return messages when people take the time to try and reach you numerous times. Your lack of attention, lack of organization and lack of interest showed, and I actively tell everyone I can NOT to go there! I also know many business people in and out of the area, and they are well aware to stay away!
I expected much more professionalism!
11/07/2007
Provided by SuperpagesA group of 5 of us went for the Wine & Dine package. The massages were OK, not excellent, and most of us thought the facials were rushed, non-relaxing and though we all were there for the same, we all had different facials, depending on who did it. One of us had massages, and another only had their face cleansed, no relaxation. Some had scalp massages, others did not. I have been to numerous spas, and this was an utter disappointment. The foot baths were unsanitized between people, and the toenail polish started wearing off for ALL 5 of us before the night's end. I guess it's too much to ask for a topcoat!I've had a good massage there before, but they are unprepared for more than 1 or 2 people at a time. I brought my sister in law for her first spa experience. I guess she doesn't know what she missed out on, but I do. Unprofessional and unorganized!
Details
Phone: (920) 968-3399
Address: 300 W College Ave, Appleton, WI 54911
Website: http://www.spabenmarnicos.com
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