Northern Vending Inc

If I could give this company zero stars, I would. Their customer service is absolutely AWFUL!

So here's what happened..



I work security for a company in Ann Arbor, that uses Northern Vending's products, and I decided to try and put money on one of their MiZip cards that was sitting in the drawer at my desk, since I had no cash on me at the moment. I was completely unaware that $20 would automatically be put onto this thing when I swiped my card, since THERE WAS NOTHING POSTED. So that being said, I was now out $20 and thought that swiping my credit card again and quickly pressing 'cancel' would just reverse my entire transaction. Well, it didn't. It just added another $20 onto the card. The machines definitely don't have $20 worth of things that I want out of them, so I was pretty upset that there's no way to reverse this mistake..



So the issue I had was with receiving a refund, and it took TWO WEEKS of me repeatedly calling to come to a simple solution.First off, the receptionist is terribly rude and talks to you like your problem isn't at all important. And second, with my problem being with an accidental credit card transaction on a MiZip card, I was blamed by the receptionist about my bank "not cooperating" with her, therefor she wasn't able to give me a refund. Now instead of trying to help come up with a solution about reversing my transaction, I was told by the receptionist that the only way I could fix the problem was to, 1. spend the $40 that was on the card, in their vending machine, or 2. go to the boss of my company, and if he "pities" me enough, he will buy the MiZip card from me.

After two weeks of calling and dealing with this dreadful woman, I finally got in contact with the owner, who was just about as rude. He also gave me a difficult time about trying to receive a refund, but I DID finally receive it. With all of the run-arounds they put me through, the solution was as simple as me bringing that card to their office, them making sure the money was on there, and I was given cash back for my transaction.

And just a side note to all of this: I SUGGESTED THAT SOLUTION MULTIPLE TIMES PRIOR TO IT HAPPENING, JUST TO HAVE IT REJECTED AND BE TOLD THAT IT IS NOT POSSIBLE FOR THEM TO GIVE ME MY MONEY BACK WITHOUT GOING THROUGH MY BANK!



So all that being said, this company is terrible. They do NOT care about their customers and their machines are constantly eating your money and not dispensing products properly.



If you use this company, I suggest you find a new one. You will thank me later. :)