Rooms to Go Furniture

I spent over $4100 at this store. I ordered f ull living room set with tables and was told I had to buy lamps so I did that and I even bought a large rug to go with it. I also purchased a dinette set. My husband and I were told our furniture would be arriving the following Wednesday and that our Cocktail table that goes with the living room set would come after either Thursday or Friday. Well Friday came and I had not heard from the store so I called, the woman who answered told me our order would be delivered Sept 1st; THATS 3 MONTHS FROM NOW. Our sales man did not tell us this, so she put him on the phone, he told me that he did not know that this was the date and that this was the first he had heard of it too. He made some excuses as to why this may have happened, but offered only the resolution to come in and select different tables (Um, hello, I already did that once). I asked to speak to the store Manager who called us back about 5 minutes later, (Justin) told my Husband and I that they could order it and have it delivered for July 7th.



So let me get this clear. I bought over $4,100 worth if furniture, we are told we will get our cocktail table at the end of the week and when I hear nothing, I HAVE TO CALL, to hear them tell me that it is not going to be delivered until September and then the sales man makes excuses and then the manager tells Me July 7th.



I know this sounds like issue solved, but how? This is terrible communication and terrible customer service.



Justin the store Manager was not sympathetic, he just made excuses like his sales man did. I told Justin that I wanted to speak to his Supervisor. (His Response) Why? Really I need to tell you why? Because this is terrible customer service. If I had not called I would be receiving our cocktail table 3 months from now. Justin said well I do not see any reason for you to talk to him, I told you I could have it delivered July 7th. Ok, I understand that Justin, but I feel your boss needs to know the customer service issues we have had.



Justin and I went back and forth on this for several minutes, I finally told him "Fine, I will find out who he is myself and let him know you refused to let me speak to him". Just told me "I am not refusing to speak to him", Ok well then what is his name, he told Me Dan, ok his last name, Justin then told me, I will have him call you. .



I was just frustrated with this and told Justin fine and told him that he needed to work on his customer service quality, he laughed and sarcastically said ok. He really laughed at me. Mind you I am a business owner and My Husband is VP of the company he works with.



This has got to be the worst sales experience I have encountered.



Between NO communication, to MIS COMMUNICATION to being laughed at and not really having anyone to help us.



I have gotten My bedroom from Rooms-To-Go 7 Years ago, I love it, got My step kids their beds there, this is the first issue and no one tried to help me or make us happy about our concerns.



I suggest you look elsewhere when purchasing furniture. I know I will be.

This is the place to go if you want great furniture at reasonable prices. Please ask for Ronald!