Brodhead Spa

They scammed me out if $200 cause they up and vanished and no one knows where robin has gone ! My husband got me $200 gift certificate, every time I tried to set anything up it was excuses. Now they have proofed and gone.

I had a appointment on Tuesday 2/16 in the evening and it was cancelled by the salon due to weather. Rescheduled my appointment for Thursday 2/18 again for the evening. Got a call that it needed to be rescheduled. When I called I explained to Robin that I got a call to cancel my appointment today and it needed to be rescheduled for tomorrow. She stated it doesn't need to be cancelled I can still come in but can I come in tomorrow. I informed her this is the second cancellation from this salon. I will not be in need of a rescheduling I will find a salon that wants to do business. That has knowledge in customer service.

Awful place. Rented out the whole thing for a wedding and they messed up ALL eight girls' hair. They had an attitude all day, talked about each other behind their backs, made it very awkward for us. Doubled the prices after we were already there, they were mean to the little flower girl. NEVER go there for anything, there are so many other better spas

I give this no stars AT ALL. I paid for several gift certificates for my family for massages. They advertise on their website that they have TWO FULL TIME MASSAGE therapists on staff. That is not true. We called to have an appointment set up for a duel massage, and they had to call us back to see if the "therapists" could accomodate US. Ummm...that's not what their website advertises. Don't waste your money. I tried to get some satisfaction, but all I got was their hairdresser WHO PUT ME ON SPEAKER PHONE SO HIS "CLIENTS" COULD HEAR ME...asking for MY phone number. I told him to take me off speaker phone and if he couldn't give me the number to the manager or the owner...to have them call me back within the hour. That was two hours ago. I did warn him that the internet is a wonderful tool to tell people what kind of service they would receive.