Esell Auctions & Marketplace

It took a bit but I was able to find your name was not AG Burns but Deborah Garvin. The incident of you coming into the shop and grabbing your items and leaving was one that my employees remembered. I would like to respond to your concerns 1) the Rio Grande Store and the Auction Service are two completely separate entities so one will not have the information of the other. Its important you know that when trying to get the info you are looking for. 2) Auctions concerns first: you have only ever had two checks sent to you from Esell Auctions - Chk#8681 on 7/12/13 for $58.49 and Chk#8668 on 7/4/13 (mailed on Monday July 8th because of the holiday) for $9.75 - If you did not receive these checks a simple phone call would have solved the problem. I have no record of you calling. We keep a phone log and I have not seen your name in there. Your account is listed under Deborah Garvin - Not AG Burns. If you called under that name, you would have not a got a response from accounting because your account does not exist under that name. 2) At the Consignment Store your items sat for exactly 53 days on the day you came and took them. May I please remind you that you did sign a contract and were fully aware of the terms. The Store is not a storage facility, and unfortunately your items were priced very high out of market value, so you were told they would most likely not sell. At anytime you could have come to pick up your items, but in the manor of grabbing them and running out does not absolve you from the $159.00 that is owed for our time and our consignment services. What we can do to settle the debt is sell the other item you have with us and then take the 35% for the cost of the consignment plus the $159 to cover the cost of the consignment. In the meantime, I am still confused as to whether you have or have not received the above mentioned checks? The warehouse is open Thursday - Saturday 10am - 5pm. I personally am not in the office all day as we run several business in the ABQ area. But if you leave a message I usually get back with everyone within 48 hours. If you let me know I will verify the checks have not cleared and then go about getting a new check re-issued. Please also verify your address as we deal mostly with people moving and downsizing, almost all of the problems we have is with incorrect addresses. I am sorry your experience has ben such, but I have to protect my employees and the words in the contracts. This is why we have them to avoid these issues, but sometimes things just fall thru the cracks. And for that I apologize. Thank You

Hi, It took a bit but we researched every Steven in our system and none of them were the person on this review. I believe (as I have believed for years) that this is a erroneous review like most of them, perpetrated by individuals who do not like our response to their problems. A contract is a contract, and if you don't like what your items sell for then don't send them to auction and sign on the dotted line that you are ok with the outcome, because it only leads to this ridiculous review. I also know this is an untrue review because Brandon has not set foot in the facility since the beginning of July. There is no excuse. If you are owed money you will call and leave a message for accounting (which is not Brandon as he is not here anymore and our employees would not say that he is here)Then someone would verify that your check has been cut, sent and cashed. Then via process of elimination we would know where to begin to solve your problem. Our office hours are Thursday - Saturday as they have been for over 10 years. You are more than welcome to call and we can go from there. Please use your real name as it will be easier to help solve your concern. Thank You

Pedro is a great customer of ours and we continue to find great things for people like him. We appreciate his business and strive to satisfy all our auctions goers! Thanks for the LUV =)