Chicas Bridal & Boutique

Good Morning:



I'm sorry I was out on Monday, however, I did have our staff contact our designer to see if they had a size 18 or 20. They did not have anything in stock.



I did look at the pictures and the bust line looks large as we knew it would be prior to ordering, however the waist line is closer to a fit than I anticipated when speaking with you over the phone.



Unfortunately, the designers don't make gowns custom sizes, and really that would be ideal for your situation. Your daughter is one size in the bust and another in the waist. I so wish that was an option for our ladies, because I know everyone is not proportioned to their size charts. That would be so much easier for all.



Even though you elected to save 25% off the gown with the understanding with that discount you were ineligible to use our seamstress, as a courtesy to you we would gladly do your alterations here. Just to give you a price comparison for doing alterations locally, for side seams we would charge $35, size down the neckline/sleeve portion $20, and then your hem would be $35.



Please let us know if you would like to schedule a time to for us to do a fitting. Let us know if you have any other questions.



---

Kim Stutz

Owner

Chicas Bridal

On 2015-09-19 15:42, Melinda Lamb wrote:













Good Morning:



I'm sorry I was out on Monday, however, I did have our staff contact our designer to see if they had a size 18 or 20. They did not have anything in stock.



I did look at the pictures and the bust line looks large as we knew it would be prior to ordering, however the waist line is closer to a fit than I anticipated when speaking with you over the phone.



Unfortunately, the designers don't make gowns custom sizes, and really that would be ideal for your situation. Your daughter is one size in the bust and another in the waist. I so wish that was an option for our ladies, because I know everyone is not proportioned to their size charts. That would be so much easier for all.



Even though you elected to save 25% off the gown with the understanding with that discount you were ineligible to use our seamstress, as a courtesy to you we would gladly do your alterations here. Just to give you a price comparison for doing alterations locally, for side seams we would charge $35, size down the neckline/sleeve portion $20, and then your hem would be $35.



Please let us know if you would like to schedule a time to for us to do a fitting. Let us know if you have any other questions.



---

Kim Stutz

Owner

Chicas Bridal

On 2015-09-19 15:42, Melinda Lamb wrote:



















Would never use this business ever again. Dress size was 4 to 5 sizes to big overall and all the owner could say is unfortunately due to my daughters measurements, waist being bigger than upper body, that's the size she needed. Paid $262 in full for dress upon ordering and now paying $145 for alterations that the owner is unwilling to do without charging an approximate $100 on top of a 3 hr commute from where I live. Poor customer service! None of this was ever explained to me while taking my order or my money! Owner stated after trying to get assistance from her on the matter that the 25% offered for paying in full made me ineligible for alterations! A person like myself would have no knowledge of the sizing process or possible alterations needed prior because I am not in the clothing business so as a courtesy to the customer explaining the possibilities due to differences in measurements would be expected at the time of ordering since the 40 yr experienced clothing industry would be much more knowledgable of the process. Telling the paying customer that the possible additional cost of a $262 dress could turn out to be a $362 dress I believe is crucial information to share. My daughters dress was one out of seven bridesmaids dresses ordered for my soon to be daughter in law at Chicas.