America's Service Station - Acworth Cobb Pkwy

I took my car in, explain what was going on when I stopped, It was vibrating. After the diagnostic test they told me that I needed the upper and lower motor mounts replaced. A week later I had that done. When I picked the car up an cranked it I noticed a little vibration. I drove it thinking maybe it would stop however it didn't . It was worse. I took it back because it was vibrating harder than when I originally took it in. The vibration is so bad that when I crank my my car, stop or in idle my keys are shaking. There new diagnoses is that I need all of my spark plugs . My question is if the spark plugs were the reason for the vibrating why did they replace the motor mounts. I wish I would have read the reviews before I spent my money with them. I later took my car to have the spark plugs replaced and the car stills runs horrible IWILL NEVER DO BUSINESS WITH THEM AGAIN OR RECOMMEND THEM.

STAY AWAY BY ALL MEANS! This place is PATHETIC! I Heard horror stories, I didn't take the warning. Took Chevy in for 19.95 oil change special. I told the tech to ONLY change oil, no other service. Tech comes back with a $150 bill and a broken car. They broke the wheel studs trying to "check the brakes" (What? WHY? We just talked about this!) and now are charging ME to replace the wheel studs because THEY broke them on their own behalf. That's not even the best part, they "close in 15 minutes" so car has to stay overnight. (AND THEY HAVEN'T EVEN CHANGED THE OIL YET !!!). Shutle ? What shuttle? No surprises? REALLY? Up front costs? I think not. 100% customer satisfaction? NOPE! LIES LIES, LIED about every selling point! OK, so after hours and hours of arguing with manager, explaining I NEVER AUTHORIZED ANY WORK AND HAD SIGNED NOTHING, that I want my car back untouched (since oil still hasn't been changed), so that I can take my business elsewhere, they explained the car would be held until I PAY THE $150 for the studs that THEY BROKE doing UNAUTHORIZED who-knows-whats to my car. What a joke. So, to be "nice guys and help me out", they finally give me $30 off the $150 ! Ohh yeah thanks ! BELEIVE THE OTHERS who complain about con-men brake jobs, and DO NOT TAKE ANYTHING TO THIS SHOP (Americas Service Station - Acworth), THEY "WILL" RIP YOU OFF ! As a side note, read bad reviews from others on the Mars Hill location. Same bad service !

This was some of the worst service I have ever experienced at an auto shop. I had to get my engine replaced and was told it would be done Saturday. I call on Saturday to check the progress and Im told that the engine wasn't in yet and it would be there later that day and I could get it on Monday. So on Monday I call and Im told that the engine wont be there till Tuesday afternoon. I find it strange that I didn't receive a phone call making me aware of the changes. I tried to cancel my order but was told that I couldn't even thought they didn't have the engine yet. After getting the engine replaced I come back for my 500 mile oil change and Im turned away and told that since the shop closes in 30 mins they couldn't take care of me. I was at the shop at 6:30pm. I don't think that is any way to treat a customer. There was one customer in the waiting room and my oil change would take a total of 15 mins to complete... this is just very poor management and customer service. Needless to say I will not be returning to Americas Service Station nor will I recommend them to any of my friends or family members. This is the 3rd time that a direct family member or myself have been jerked around by this same shop. Good job guys! VERY POOR MANAGEMENT!