Creative Outdoor Design

Our home had a stone patio and fire pit installed by Creative Outdoor Design in the summer/fall of 2014. This spring (2018) we began to notice a cracking that continued the width of our patio as well as cracking and "sinking" along the perimeter of the patio. We called Creative Outdoor Design immediately as we wanted to have them come to assess the cause and assist in planning a correction to prevent further damage and preserve the structure. We were greeted with an "appointment" and asked to provide a email address so to have a way to send an invoice once they came out. Never was there a moment in which anyone from the company expressed empathy for the fact that a $13,000 project hadn't lasted 4 years, nor a sense of accountability to ensure the project was performed properly before an INVOICE for more business was discussed. On the day of the "appointment" I received a voicemail about a family emergency and that I should just send some pictures of the patio via text. Stacey said he would look at the pictures and then send a quote. With my concern that not only did they seem to have no empathy for this significant issue with their work, they didn't seem to care to come and assess the potential cause(s) for this failure to ensure a proper resolution, but would gladly send a quote to fix it sight unseen. When I replied with a text that I would still like someone to come as I am paying for this project in my mortgage, I received a reply from the Owner Stacey Dillard: "if your looking for me to fix it at no charge there is no reason for me to come". Once again, inexcusably poor customer service and no accountability for work integrity once the job is "paid in full". I was not the original owner that chose Creative Outdoor Design and Lawn Maintenance, but after experiencing the lack of courtesy, customer service, and accountability I encourage you to avoid this company at all cost and find a reputable company that stands by their work and their customers!!