Rma Nautilus Fitness Center

I went with a good friend of mine to tour this gym as I was looking for one close to home. I did not know if I would like it and did not want to commit to a membership. The owners wife told me I could enroll for 2 months and she would discount the second month for me and if I decided I wanted to sign up for the gym after that then to come see her and if not this would be defaulted and I would not longer be charged. After 8 weeks I called and stated I not longer wanted to be a member but they told me I was all set and would not be charged since I was not on a monthly membership anyways. I went here for 2 months and decided it was not for me due to class times and my work schedule. 8 months later I get a call from the owner telling me that my credit card expiration date is invalid and they cant deduct my monthly membership. I stated I did not have a monthly membership and were they still deducting this from me? The owner then laughed at me and said I did have this, that I signed for it (lie), and I am being charged. He then told me "not to bother" calling my credit card company because there was no way they would refund me. This is not proper behavior for a business owner. I was cheated, lied to, and am now out hundreds of dollars. My theory is that one-they don't have all the paperwork I signed stating this or two-they person I called and spoke with dropped the ball on this.



Shame on you RMA Fitness. This is no way to treat your customers. Laughing at a woman telling her she will not get her money back is degrading and disrespectful. Next time you make a mistake and treat another human this way think of your wife or daughters and ask yourself how it would make you feel if they were treated this way.



I am a townie, a nurse, and active in the local community. You can be assured I will be sharing this experience in hopes that others can avoid being ripped off by you.