Homecraft Inc.

Not happy with sloppy installation of my windows. The installers listened to their cell phone music the whole time they were here - it was loud enough I could not hear my TV on my day off from work. I had to have someone else from the company come out the next day to fix what the two guys the day before messed up. THEN when I went to pay my balance using my debit/credit card - they overcharged me on my debit card by over $900.00! They claimed it "was an honest mistake". So now I will have all of these overdraft fees because of them. The window materials feel and look cheap to me compared to other windows I have seen. Cheap plastic window lifts and framing. The window lifts are roughly cut and badly needed sanding - it looked like a child cut them out. No smooth edges anywhere on any of the window lifts. The caulk they use has such a strong smell - three days later and the house still smells bad from it - very strong chemical smell. When I asked what they were using they said it was just caulk and if I wanted low odor caulk I should have requested it before they came out. I have had work done by plumbers in the past and have never smelled anything this strong. It actually burns your nose and throat. They also cracked my window trim in several places, and when I said I wasn't happy about that (I had just painted 2 years ago using quality paint at $53 a gallon (Benjamin Moore) they said I was responsible for touching up any damaged wood from an installation. The screens didn't sit flush with the window frames either. They told me the 1/8" gap on the one side of both windows was so water could drain out when it rains. Seriously!!! They are also very poor at customer service in returning any calls. They call you fast enough to get a credit or debit card number for you - but call for an installation date estimation or when you have an issue with their shoddy work or anything else - don't hold your breath. They don't even answer any emails either. I would not recommend Homecraft to anyone for anything even if they cut their prices in half. Their prices were high too. I should have listened to my employer who said they were very high - but I needed two windows replaced and a family member had used them and were OK with what they got. I should have read the other reviews on line for myself first.