Ribbit Computers

I took my laptop for a fan replacement. They charged me $100 but I paid because I didnt have the tools and did not want to spend 2hrs doing it. First they broke one of the keys on my keyboard and when I told them they wanted to charge extra $100 for a keyboard replacement. On the same day, my computer fan started making worse noises than before. Took it there again and they "fixed" it. After 3 days again the same noises and had to take it there again (they said the fan was rubbing the case). It worked fine for 3 months and then the fan started making noises and stopped working intermittently. They said their warranty was only 3 weeks and wanted to charge $52 for a diagnostic. I declined and decided to replace the fan myself. When I opened my computer I found several surprises. 1) 2 of the screws were imposible to unscrew so I ended up breaking part of the case, 2) They used a LOT of glue on the keyboard that I almost had to break it to get it out (This was the reason the key was not working, I fixed that too). 3) When I got to the fan I realized the fan they used was horrible quality and I do not think the blades were the right size so they bent the fan case to make it fit. They just replaced the fan and not the heatsink, I bought the whole set and it was $15 and better quality. My fan has being working fine since I changed it myself.

$100, several visits, and broken keyboard. I spent $40 (for fan ad tools) and 2hrs and not a problem afterwards.

Unskilled, unprofessional, incompetent, and barely capable of maintaining the level of active intelligence to put sentences together. While "fixing" my phone they managed to break it, then using the whole of their competence (roughly equivalent to that of a chimp with both arms in casts) "tested" the phone and either put that trademark ribbit computers competence on display again and didn't notice it, or just decided that I wouldn't mind having a broken phone and gave it back to me.
Then to compound their error, they told me they couldn't fix it that day so I'd have to come back the next, well as it turns out they couldn't fix it that day either, because the tech needs a day off after a hard week of breaking peoples phones, so they tell me to come back the next day and that I'll be the first person in line since they have no other phones to fix. What they meant by that was they would actually bump me back a couple spaces because they didn't value my business, or one of their buddies needed something or whatever.
Lets also not forget that they couldn't get the time quoted right, and something that was supposed to take 2 hrs. (which according to YouTube and other DYI sites should only take 30 minutes) somehow ended up taking over 4 hrs.
Aside from the mobile department of their stores I can only say that the selection is lacking, and that what is there is incredibly overpriced. If this review doesn't dissuade you from doing business with them, then I hope that you will at least check the MSRP of the products you want to purchase while there. The prices are appalling, and they're trying to sell you overpriced crap. I asked a salesman (before the fiasco above^) if they had any APU's and where they kept their GPU's and he looked at me like i was speaking another language.
Speaking on their computer repair side, while speaking to the manager of the store (who seemed embarrassed by her employees actions), I overheard them charge a man money to do a windows reinstall.

Ribbit is a terrible place to do business and work. If you want to read a full on expose of the company go to the link below. You'll be glad you did.

http://www.city-data.com/forum/wichita/2615104-ribbit-computers-expose.html

Joe was awesome! Brought my all in one down it had a fried motherboard. Decided I wanted to do the work myself. Only $50.00 for diagnostics and he gave me all the pointers I needed. Not may companies are willing to guide you once you decide to do it your self.... 5 stars

I went to Ribbit Computers based on reviews and word of mouth. I was not disappointed. Their reputation precedes them

I have a mid-2012 MacBook Pro that's been acting slow and sluggish lately. Assuming it was old and I just had a lot of junk on it so I didn't give it much thought.

On Saturday (05/14/2016), I was trying to work from home and the slowness of the computer was seriously annoying me. I went into Disk Utility and tried to figure out what was going on. I got an error that something was wrong with my hard drive. I called Ribbit Computers without even checking their hours of operation only to realize they were closed. About an hour later I got a text from the same number. "Ribbit Computers will be open from 10-6 today. Is there something I can help you with? -Lessie" After giving a description of my issue, Lessie asked if I could come in.

To me I had already received amazing customer service and I hadn't even walked in the door yet.

Awesome service and reasonably priced! Service was great and if I need to, I'll be back here for help.

I came here to start fresh and build my new computer. The guys here are really helpful and honest. They'll let you know if there's something you need and if you don't need it.

Professional guys who really know their stuff. I thought I was pretty good with computers, but these guys were great! They solved a problem I couldn't figure out for the longest time and the price was affordable.

Great computers, excellent help and great consumer value.