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        KC
        Kristopher C.

        06/21/2014

        Overall

        My wife and I went into the West Chester, OH location around 8:30am on 6/20/2014 and were seated in the back section of an almost empty restaurant. I ordered an unsweet iced tea with lemon and my wife ordered a coffee with cream. When our drinks were brought to us, she poured the cream into the coffee, stirred it and then took a sip. While we talked, I looked at her cup and saw something dark in it. Using my spoon, I reached over and pulled out what turned out to be a small hard shelled bug in the coffee. It was about 3/8ths of an inch. My wife promptly asked a server to get the manager which she did. The manager came over and when my wife showed her what was on the spoon, and all the manager said (and quite quietly) was "why how did that get in there". Never did she offer fresh coffee, nor did she apologize, nothing. Quite disgusted with finding what looked like a melee worm or something in her coffee and with the managers poor reaction,, my wife and I left. We will NOT be returning to your restaurants.

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        Details

        Phone: (513) 759-4300

        Address: 9403 Civic Centre Blvd, West Chester, OH 45069

        Website: http://www.originalpancakehouse.com

        More Info

        General Info
        The Original Pancake House is a chain of family-owned restaurants. The chain has approximately 100 franchise locations. Its restaurants signature dishes include apple pancake, corned beef hash and vegetarian omelet. The chain s restaurants offer continental crepe rolled with sour cream and served with tropical syrup. Its restaurants additionally provide banana, bacon and potato pancakes. The chain s restaurants serve coffee, hot chocolate and tea. The Original Pancake House was founded in the city of Portland in Oregon in 1953.
        Email
        Extra Phones

        Fax: (513) 759-6502

        Payment method
        amex, visa, all major credit cards, cash, discover, master card
        Price Range
        $$
        Location
        Street of West Chester
        Other Link

        http://www.originalpancakehouse.com

        Categories
        Breakfast, Brunch & Lunch Restaurants, American Restaurants, Family Style Restaurants, Restaurants
        Other Information

        Cuisines: Family Style, American, Breakfast, Brunch & Lunch

        Alcohol: None

        Wi-Fi: No

        Parking: Lot, Private

        Bike Parking: Yes

        Attire: Casual

        Takes Reservations: No

        Outdoor Seating: No

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