LA Furniture Store - Downtown Los Angeles

IT TOOK 8 MONTHS TO DELIVER THE COUCH AND IT BROKE WITHIN 2 MONTHS!!!!



I ordered a sectional couch last June 2013 when I moved into my new apartment. I waited 3 months for the couch because it was a special order, and when it finally arrived in September, the COLOR WAS WRONG.



I notified LA furniture store about their mistake and they insisted that THE BEIGE COUCH THEY DELIVERED WAS THE SAME GRAY COUCH I ORDERED ONLINE! They REFUSED to replace the it and kept insisting they delivered the correct couch! I HAD TO COMPLAIN TO THE BBB, CA Consumer Affairs and GET A LAWYER for them to replace the couch!



After waiting another 5 months (a total of 8 months waiting!!), they finally delivered the couch in February. After two months of regular use, one of the cushions started to sink in. I had a couch repair guy come for an estimate to get it fixed and he said it would cost up to $500!!!! He told me that the COUCH FOUNDATION BROKE BECAUSE IT IS WEAK, WHICH IS UNUSUAL FOR A SUPPOSEDLY 'HIGH QUALITY' COUCH.



I haven't heard back from LA Furniture and assume I will have to go through more hoops to get this fixed IF they will even repair it for me.

What an awful experience! For $2000 I bought a sofa-bed 3 months ago. I was looking for weeks and spent hours on the phone consulting with these guys, particularly Nicole.



I got the "sofa" last week. It's not a sofa, it's a mini-loveseat. Before I made my purchase, Nicole confirmed the total length of 84", yet the thing that was delivered to me is 66" total. It only sits 1.5 people and the bed only fits a small skinny child. And we have 2 boys, 9 and 10 y.o. It's Christmas and I don't have a bed for the kids...



LA Furniture offered me a $200 refund today. For what??? I paid for oranges, they sent me onions, and they now say: "We will give you $1 back, just use onions for your orange juice!" This is a complete fraud!!! #dontbuy