Catalina Pointe Arthritis & Rheumatology Spc

Formerly a possible new patient, attempted to confirm 1st appointment, and phone system never permitted contact with a live person, just phone mail. Therefore, left message with no timely response to query. As a result, left second message cancelling new patient appointment due to non-response to confirm appointment. Expect doctors are just as impersonal and automated.

Here's what I wrote to them in an e-mail...Why is it so hard to get through to a live person? Your front desk NEVER picks up the phone even when msg is left. Furthermore, your scheduling person says that a call will be returned w/in 24 to 48 hrs. She called once and left a msg for me to call back. Still never got through to her and as of this date, I still can't get through to make an appt. I CANNOT stay home all day to wait for a call back. At least if an extension number was left I could call back directly . Please see how these problems can be resolved. It is extremely frustrating.

Should you choose, for any reason, to change from your current physician within this group to another rheumatologist in the group, office policy dictates that you must remain with your current physcian or find another doctor, elsewhere. You cannot change doctors within this group. This office policy is enforced without exception. Most of the doctors in the group are not accepting new patients. Consider this and choose wisely.