Smooth sailing! I was in and out. Definitely will rent from again.
We booked a car and when we got to the office, no car was available. 1 hour and a trip from Troy to Detroit to pick up our car later, I would not ever use these guys again. There are too many good choices to get a rental from, don't waste your time with these clowns.
Avoid this place. I called first thing this morning about renting a car for the next two weeks. I spoke to a polite woman named Colleen. She said the system crashed just as I had called and would be unable to help me. She promised someone would call back as soon as the system came back up. I waited 6 hours and still no call back. I understand systems go down but I can't believe they don't have back up plan. So I called back. This time I spoke to a young man who indicated the system was still down. I asked..."so you are not renting cars today". He said "No" All I can say is "wow".