The Tire Choice

I have used the services of Tire Choice for the past 4 to 5 years for my previous car and for my new Hyundai Sonata.

I have trusted the "friendliness" of the personnel for all these years.

On 10/20/2021 I made an appointment for 4:30 PM for an oil change and tire rotation.

Previously, I’ve noticed that my car dashboard showed one specific tire (rear, passenger side) with 1 PSI less than the other three tires.

Manager Jim was reminded that a tire rotation was needed. I didn't stay in the waiting room. When I came back to the shop to pick up my car, Tony and Alex corroborated that all the job was completed.

After I drove a few minutes, I noticed on my car's dashboard that the same exact tire with the lowest PSI of 29 air pressure was still in the very same position that it was before. Tire Choice never did a tire rotation!

When I got home, I was very upset. I felt betrayed, robbed and extremely disappointed.

I decided to open my car's hood to check the oil, and to my surprise the oil was still dirty.

To make things worse, the fluid container was completely empty. The shop did not do any job at all on my new car, but they still charged me as a full service.

I also clearly noticed oily and black fingerprints over my white car over the back door/passenger side and on the trunk door.
It was evident that Tire Choice's personnel were more concerned about checking for any valuable items inside my car, but they were very negligent in not completing their job for which they charged me.

If this shop has charged me for several years for jobs I trusted that will be done. I don't trust them anymore.

I wonder how many more loyal customers that praise manager Jim as a friendly and caring person are being ripped off on a daily basis.

Tire Choice's corrupted, dishonest, illegal and unethical business practices need to be exposed.

I have filed a formal complaint with headquarters in New York and reported to Better Business Bureau.