- 11:00 am - 7:00 pm
- Tue - Fri
- 11:00 am - 7:00 pm
- 10:00 am - 6:00 pm
Phone: (850) 765-0176
FYI to anyone and everyone who's getting married or will be in a wedding. DO NOT ever purchase anything from Modest Formal Wear/Natalie Mathis off of Apalachee Parkway!!! I ordered my bridesmaids dress for my sister's wedding that will take place next month (November) on July 16th which was $200 and still haven't received it or a refund. Nor can I get the owner Natalie Mathis to call me back unless I threaten to call the cops or once I posted a review very similar to this on her Facebook page. Only then do I hear one excuse after the other as to why I still don't have my dress. It has been a horrible experience! I will NEVER purchase from this woman again nor will I advise anyone to do so either. When I made contact with an Alfred Angelo store in Tampa I was told she has done this to numerous bridal parties. Please beware!!!
If I could give Modest Formal Wear a negative rating I would! DO NOT USE THIS PLACE! I ordered six items, all the same, and when I got them, they were not what we had ordered. When I contacted the owner about this mistake she was completely rude and her response to me was " I don't need them";. She refuses to make this mistake correct, and she said she might be able to sale our damaged goods (meaning they were not at all what we ordered or were conveyed we were ordering) in her store and &quot;discount&quot; the ticket to rent what we need. I will not be giving this store anymore of my money so or her sales associate can mess up ANOTHER order. NOT TO MENTION, no where on their receipt does it say that all sales are final. I have never seen a business run this poorly, and this place will not be open long with this type of poor customer service and horrible business practice.
DO NOT shop here!! They refuse to own up to their mistakes when they order the wrong items. A customer should be allowed an exchange an item when the company orders something other than what the customer asks for!!
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