Outriggers Restaurant

The fish dinners are amazing.

Outriggers actually ruined a birthday dinner for us. Perhaps this restaurant used to be acceptable. It certainly isn t any longer. We made reservations for Saturday the 4th two days prior. We were sat in a Catering room on the 2nd Floor, alone. Steamers were rancid, we had to send one order back. My dinner was wretched, all the while we are upstairs with a floor standing AC blowing on us and in a room, no music, listening to people running up and down stairs, alone. Tuna Steak was subpar, my softshell crab was common, the scrod was less than good. The lettuce was wilted. I asked for help from the Hostesses and was told that we are upstairs because it s first come first serve. However, people in after us were apparently seated outside, I asked the hostesses twice how this could happen and why we were seated upstairs, "first come first serve." It was our first time eating there and last time. Unacceptable. However, we did have a great waitress, fast, polite and excellent at her job.

We dined at Outriggers 5/20/12. For starters, several water glasses had obvious lip imprints still on them, clearly visible from across the table. Some of the bread was thoroughly waterlogged on the bottom; the only explanation I can come up with is that it was "recycled" from a breadbasket cleared from a previous diner's table. My wife was served a florescent orange lobster bisque the consistency of pudding; you could almost stand a spoon up in it, in a bowl which was splattered and blackened with baked-on food (see photo; it was so remarkable I photographed it). My salad was gritty, suggesting that the salad was sandy and hadn't been properly washed. One of our party was served a shrimp Caesar salad where at least 1/3 of the shrimp were still translucent and obviously raw. Another was served a steak which was so overcooked it was reduced to beef jerky which couldn't be penetrated with a knife and fork. Another's baked potato was shriveled, dried out, and cold; nobody believed that it had been cooked within the last 72 hours; perhaps it was "recycled" from another cleared plate, too. Another, who is fond of chicken Caesar salads, declared his to be the worst he'd ever encountered; the chicken had been literally incinerated into charcoal. The time from being seated to being served this repast was nearly two hours, and the attitude of the wait staff was one of palpable indifference. After searching in vain for someone in charge, we asked if there was a manager on the floor. We were assured that there was, but no one ever revealed themselves to speak with us. Outriggers is quite possibly the worst restaurant I've ever encountered.