Vogue Cleaners

AVOID AVOID AVOID. This company shouldn't even get one star. Actually, the cleaning is not bad if you are able to get your clothes back! I have been using Vogue for about 3 months and in that time they have lost my clothes never to be found again, given me someone else's clothing, and the alterations are HORRENDOUS... I took an expensive suit coat that had a small tear on the pocket to be fixed. I specifically told the girl if they could not do it and make it look like brand new to not touch it and give it back. She swore her girls were professional and could do the job… “They do it all the time”. The tear was no more then half an inch. When I came back for it 8 days later the same tear was now at least 3 inches! I was horrified to say the least. The job looked like a blind 6 year old had done it. The lady (same lady that swore they were professional) looked at the job and couldn't believe her eyes and apologized profusely. Said she would get the owner to take a look and that “someone new must have done the work”. SO... 6 days later I get a call from the owner. I tell him all of the problems I have been having with his cleaners and this last boggle alteration takes the cake. Not only does he refuse to take responsibility (even when the girl that did the alteration was next to him and admitted to ripping the coat) he yells at me and tells me I want things for free!!!! I will no longer use Vogue Cleaners in The Woodlands and I will make sure everyone I know will not either. They are completely RUDE INCONSIDERATE and could care less about their customers and their clothes. I am surprised the Better Business Bureau has not come down on this company. I have seen numerous other bad reviews and continue to find more even now. I am sure it will take a law suit or two for this firm to realize they are heading for trouble based on the owner’s idea of “customer support”. They are destroying or losing people’s property and come to find out they charged my credit card twice for the same order– last time I checked that was a crime.