Lloyd's Automotive Spokane Valley

Being a female and not knowing a whole lot about cars, I am quite upset with how they attempted to take advantage of me. To think that they can try to charge me beyond what was needed is disgusting. My car, in which I just purchased in October (6 months ago), had a painful grinding sound coming from my front left brake. I brought in my car to have them look at it, assuming a rock was lodged or the brake pad needed to be changed; I was expecting to fork out $200 or so. Several hours after I was told my car would be ready after a quick inspection, I called them and asked the progress. They proceeded to tell me all four of my brakes were in terrible condition and needed to be replaced, including all my rotors, and ABS lines. They quoted me $784. Confused as to why my new car needed all new brakes, I told them I would come and pick up my car to get another person to look at it. Guy, the man who I spoke with was upset and short with me when I told him I didn't want them to repair my car.



After taking my car to another mechanic they told me my brakes were at 85%, almost like new. The only issue was my front left brake in which needed a new brake-pad and my rotor was barely scratched. I was told that when Lloyd's took apart my brakes to inspect it, they put them back together half-assed. The wires were hanging out rubbing against the brakes, not clipped in where they should have been. I was only charged $185, compared to their disgusting $784 quote. As a customer, you would think they would take the time to be honest and careful with someone else's property. I am so disappointed and unhappy with your service. I would never recommend them.