Wendy Nail Spa

I was a loyal customer at Wendy’s for over 3 years. Last week, I went to Wendy’s for a dip powder manicure & pedicure prior to going out of town for the weekend.

A little background: Wendy is the only one at the salon who does dip manicure or waxing, which is frustrating when she leaves in the middle of a manicure to go do a brow wax. When you're in line for a dip manicure and there’s multiple people stopping in for a wax it can be long a wait, so I try to come mid-day during the work week.

When I arrived, Wendy was not there but her husband was filling in so he attempted to do the dip manicure. He owns a hardwood flooring business and occasionally will come give an extra hand at the salon. I would be shocked if he is a licensed nail technician. He usually just helps with taking off polish or filing the nails, but he always passes the reigns to Wendy when it's time to polish. He completely botched my manicure, and skipped putting on the base white powder. A couple hours after leaving the salon, my nail broke and over the next 3 days, every single one of my nails either broke off or cracked in half.

When I got back in town, I went back to have them fixed. Wendy was in the back doing a brow wax and then finished the gel manicure she was in the middle of. Finally, she came over and I explained that I needed my nails fixed because they were not done properly and broke only a few hours after leaving the salon a few days prior. She said she would fix it, but that I had to pay. She argued with me in front of the entire salon, raising her voice, blaming me that it was my fault for being too hard on my nails. Since she refused to offer any solution, I told her I was leaving and wouldn’t come back.

I shouldn’t be surprised by her behavior. I never went to Wendy’s because of the customer service- like when you have an appointment and end up waiting an hour. I went here because it was CHEAP. Do yourself a favor and go to DLuxe down the street. It's $5 more and WAY nicer!