Tasca Ford-Mazda Inc

I took the company 2007 Ford Expedition here for service last November for a check engine light/evap leak. It was diagnosed as the vehicle needed a new canister and gas cap at a cost of around $1000. 6 months later the same problem re-emerged and I was told I didn't have the gas cap on right so they gave me back the vehicle, the problem came up a 3rd time and I was told the same thing.

What really bothered me about the responses I was getting from the beginning on the gas cap not being on right was I have owned several Ford vehicles and they all have the same gas cap. I have not encountered this problem on any of the other vehicles so I was confident I was putting the cap on right but regardless I accepted the response.

Today for the 4th time I brought the vehicle in for the same problem and they changed their tune. First I was told the code indicated a problem with the canister or gas cap, today I was told it was a problem with the gas tank. I was going to be billed $200 just to look at it plus any additional costs that may occur. I then said abit of money was spent on this problem just less than a year ago and I got a run around. The service rep said it could be a variety of things.

I then decided to leave and take my business elsewhere. In addition everytime I called to report the problem I was told I would have to wait around a week to make an appointment for the vehicle to be seen. I really feel like I was given a big run around on this and billed top dollar without anything being fixed.

I have had the most unpleasant car-buying experience ever at Tasca Ford Mazda. I didn't even want to be in the market for a new car because I was already driving my dream vehicle (a 2008 Chevy Impala SS) before some jerk ran a stop sign and totaled it before taking off. (And I never caught the guy.) Considering how well it handled the crash, I decided to get the same model, only newer (and with a V6 because they don't make the V8 model anymore). I found what I thought was a good deal at Tasca Ford Mazda in Seekonk, and took it for a test drive. One thing I noticed was that the seat didn't go as far back as my old Impala, and the salesman, Ben Jr., told me that it was as far back as it goes. I'm only 5'7", so I can't imagine how a taller person would handle it. Then they told me I was pre-approved for a $241/month payment. I figured I found the right deal, and signed some paperwork to get the process started. When I went in to take possession, they told me my credit was worse than they expected and my payment would be $337/month with a 22% interest rate, even with my $5,000 down payment. And I would have to buy an extended warranty to make the deal. I should have walked right there, but I was thinking about how my rental was costing me $50 a day and that I could refinance in a year, so I took the deal. But then I couldn't take possession because I was still waiting on my old plates from the insurance company, and I went two more days with no car. Finally I was able to drive it home and when I got there, I found a magnet stuck to the bottom of the seat that prevented it from going all the way back. Interesting. A week and a half later, after only putting 750 miles on it, the drive belt snapped. I had it towed to my local shop and called Tasca (because they're a 50 minute drive away) and drive belts aren't covered by the warranty they made me buy because they're considered a "wear and tear" item, so another $100 down the drain. Now that makes me think, drive belts wear down before they snap; did no one at Tasca notice before they sold it to me? Was it even inspected? The very next day, the check engine light comes on. I have the code read and it's the exhaust computer. I call Tasca again and they tell me they can't fix this, it can only be fixed at a Chevrolet dealership because they don't have the right computer. So while trying to find one and doing some more research, it turns out my car was still under factory warranty and Tasca charged me over $1,000 for a warranty I already had! And to make things even more inconvenient, it took them 42 days to send me my new registration, and they did a new registration instead of a transfer, so I can't keep my veteran plates. I'll have to go to the DMV and waste a day myself getting it sorted out. All-in-all, I was charged over $500 more than Kelly Blue Book for a car that has mechanical problems and a warranty I don't need, in addition to days of being inconvenienced by waiting for my registration, which wasn't even correct, and having to take it to the shop. If it was up to me, I would drive it back to Tasca, leave it on the lot and demand my down payment back, but apparently that's only a viable option in the first week after purchase. In short, Tasca has done nothing but rip me off and inconvenience me, and I wish I had gone elsewhere.

DO NOT bring your rotary powered vehicles here! Their "Master Rotary Tech" will flood it, then after cranking the starter for over 10-20 seconds frying the starter, they will redline the engine cold ruining seals causing low compression. Their master tech or what ever kind of joe shmoe they have has zero clues. Just because you can spell rotary, doesn't mean you're certified to work on them. Message to techs, Please read the manual.... Don't think your smarter than the engineers who designed the engine, because you are not. Otherwise, your cafe station was pretty good!