J.C. Lewis Ford

This what happened to my 2014 Ford truck since new. Two dealers using the "Blame the Customer" game plan to keep from covering items under warranty.



The 2014 Ford FX2 crew cab rode rough due to tires that would not stay in balance from about 600 miles from new. JC Lewis Service Center tried but could not resolve the vibration issue JC Lewis and Ford said that the truck rode normal. I was feeling vibrations that wasn't there, though every tire balance at Goodyear found all tires out of balance.



The one rear window defog strip quit working. After looking at the truck JC Lewis determined that I had damaged the strip, even though stickers and other items were place on or near that area of the window. JC Lewis would not change out the window. I called Ford Detroit for assistance. At Ford Detroit's suggestion, I went to OC Welch Ford for help. It was a waste of time since Ford Detroit had said no warranty on the window, since JC Lewis had informed Detroit that I had caused the defog strip damage. The window was changed a month later under warranty for the sliding window seal falling out and then being damaged by the window.



Then I had issues with OC Welch's service. I had front tires wearing on insides and exhaust leaks at manifolds and slip joints. The exhaust leaks, I was told, are normal on these types of connections. I never had leaks on any of my other vehicles in 40 years, unless the connection was defective. Also the tire issue he said was caused by me not keeping tires properly inflated and taking turns too fast. This is a load of BS as inside tire wear is caused by front end alignment. OC said alignment was good and I needed to be more careful with turning and servicing my tires. Ford does not provide cam bolts to allow the alignment to be adjusted. Customer has to pay for the bolt kit.



3 hours after that discussion, the truck was traded in for a 2015 GMC Sierra SLT. 3000 miles so far and no issues with the truck or its ride.