Apple University Town Center

Wanted to thank the Apple Store atUniversity Town Center! Jose was terrific! We had to wait a little while ., but he was able to help my husband and I with my I phone and my IPad and he was able to help my husband with his iPad. He was very patient and made sure to explain things in a language we understood. Hope you have a way to reward him for his caring and patience and made sure we understood ! Well worth our wait. Linda and Bruce H.

James is right. The people in the store don't care about your problems once you have purchased your device. When I came in to the store, they told me I would have to wait four hours for service. They would give me 15 minutes notice to get back to the store, so I would have to hang out at the mall for four hours in order to get back on time. They didn't care. I ended up calling tech support and they walked me through the repair quickly.

As most people know, in an Apple store the employees up front are there primarily to sell you something. If you have some serious questions or need instructions on your Apple product, you make an appointment to see the “Geniuses” in the back of the store. However, in the dozen Apple stores that I have been in around the country, the people up front have always been able to answer some basic questions about the product I was interested in purchasing. I’ve been to this store four times now and, in my opinion, the employees up front are morons.

I am not a computer expert. I have used PCs for years, but I purchased my first MacBook just a few months ago. I have been back to purchase or ask about some accessories for it. I asked what I thought were some very basic questions, some of which I was pretty sure I already knew the answer to but just wanted some confirmation from the Apple employees. In virtually every case, the response was that they did not know and I needed to make an appointment with their “experts” and come back another day. I never had this degree of poor service at other Apple stores.

If you have any questions at all about an Apple product you are thinking of purchasing, I suggest going up to one of the stores in the Tampa area, either in Brandon or at the International Plaza. It appears that they just hired anybody off the street to work at this store.