Seating Mobility

I've been a costumer of New Mobility (formerly Western Rehab) for 10 years now, and never EVER experience any mistreatment cause they've treated me like family and does an excellent job on my chair. I think the comment below me by Miac, was during a time with a different National Seating & mobility, not this one in Industrial Drive. Even though they don't provide in home support in fixing ones chair like other companies, my friends who are clients to other companies envy me cause they return your calls and works around your schedule to make your appointments.Scott is funny, he works on my chair. His a God send.

This company is by far one of the most unprofessional companies I have ever had the displeasure of working with. The technician damaged my husband's wheelchair not once,but 3 separate times. He also would come into the house and if my husband was alone, he would have a total mean attitude with him, acting like fixing his chair was an inconvenience, making snide comments about my quadriplegic husband's use of totally legal medicinal . The last time he came he took my husband's chair outside to work on it, brought it back in the house and my husband wasn't able to see it because he was still in bed. He tossed a clipboard onto my husband's chest asking him to sign off on it. My husband was only able to see the fron part of the chair and did not know the extensive damage caused by this technician - the arm rest was now completely flimsy and lose and the screw was drilled so tight into the frame it dented it and was stripped! When he called to have someone come out and take care of it they told him he would have to wait 5 days! I then called and demanded to speak to the manager and let him know how unhappy I was and what a liability this chair was-it wasn't safe! They came back the next day only to confirm our suspicions, that a new frame assembly was needed. They then came and took his electric chair and he had to be in his manual chair for 3 days waiting- whereupon he called to follow up only to be told that they were returning his chair UNFIXED because the vendor messed up the order. Well, it has been a MONTH now and no fixed chair-

I am writing this to let this company know and all others that serve the elderly and disabled community that YOU CANNOT TREAT PEOPLE THIS WAY! A wheelchair means legs and indpendence! Maybe everyone that works there should spend a week in a rickety wheelchair and see how it feels to be treated the way they treat their clients.

I would give negative stars if this let me.

I will be posting updates regularly until this issue is resolved!