Wells Fargo Home Mortgage

We sold our house in March. Unfortunately, the buyers selected this Wells Fargo office to do their mortgage. The consultant was incompetent, he lied, and he submitted the wrong kind of mortgage paperwork. As a result, the closing date was rescheduled three times, putting both buyer and seller at risk, and the appraisal was mis-managed. My understanding is that the Wells Fargo employee was eventually fired. But his manager, Greg Holcomb, was not any better at communications. Typically it took 3 phone calls to get one returned. I understand that errors can happen. What's incomprehensible to me is that Wells Fargo is completely unwilling to make any compensation for the extra costs and lost money as a result of their errors.