Wells Fargo Bank

I have to say Mrs Anna Maria Gracia saved my LIFE literally. To summarize my life seemed up side down and the final straw was my credit card having issues. I was literally on the verge of hurting myself because of catastrophic irritated with my new Wells Fargo Cash rewards card. I went to the front teller the gentleman was nice but basically said you have to make an appointment to speak to someone about my issues. I literally was going to scream walk out and possibly end my life. NOT because of the credit card issues again just life. As I took a moment to sit down trying to see if there was a same day appointment of course there wasnt I looked up to leave full of fury just drained and Mrs Anna came out to ask for her next appointed customer. They didn't show. She then gave a smile and ask may I help you. Now she could have went back into her office enjoyed her 30min without a customer but she didnt she asked to "serve" me...I hate to make this post long but please know that her customer service is the best I have ever seen by Wells Fargo mind you have used to Bank with them years ago vowed to never bank again but I can't beat the Cash back. Anyways she took me in and helped with my credit card issue BUT IT DIDN'T STOP THERE! She asked how was I.....again I began to give my typical fake smile knowing I was planning on doing something bad but I couldn't I could fake it. She was an outlet to a person she did NOT have to help. I have been meaning to write this as this event happened in September 2022...I CANNOT thank her for her professionalism, customer service and her genuine nature to help. I wish I had a way to express my gratitude to her If anyone in leadership sees this PLEASE PLEASE THANK HER FOR ME

Made mistake switch to this bank. Service person glossed over the gabillion different hidden fees.

friendly hott female bankers. great customer service. very kind. every time I set foot in that building.