San Antonio Vision Source

Vision Source along Frederickburg - not a place to get good service!

December 11, 2014 - I ordered my prescription reading glasses. They promised it's just going to take 7 days to get my glasses ready. Today, January 15, 2015, more than a month since, I have not receive my glasses yet.

Dec 24- First, Margie who was handling my order, called me on the eve of Christmas, several days after promised delivery date, to tell me that it's ready but, oops, sorry it's the wrong lenses so she asked me to wait for her to call me back when they got the correct lenses. Nobody called so I decided to give them until a few days after the holidays before calling them to inquire.

Jan 6 - Margie answered my call, asked me hold while she checked and came back to tell me that there was a confusion between the store and the VSP lab because the store was waiting for the lenses and the lab was waiting for the frame back. She said the lab will now send the lenses and she will call me in three days when the lenses get to the store. No calls came.

Jan 9 - I made a follow-up. Margie told me it's not ready yet. The weekend rolled in.

Jan 13 - I called them again to follow-up. Asked directly for Margie and she told me that it's going to be ready the next day and asked me to wait for her call at 2PM.

Jan 14 - Next day, 2PM came and went but I did not receive any calls.

Jan 15 - Called them again this morning. Margie no longer want s to talk to me and Angela, the lady who answered the phone, told me that Margie will call after she is done with a patient. I waited until after lunch but no calls came.

Called them after lunch time, asked for the Manager this time and Sandy the manager told me that its not their fault. It's VSP Lab's fault and I just have to wait some more and then she hang up on me.

Called them back to cancel my order and this time I hang up on Sandy.

Sandy called back just to tell me that it will take me two weeks to get another order going with another vision provider. I wanted to tell her more but then I just hang up the phone before I say anything I will regret.