North Park Lexus of San Antonio

I purchased a used Lexus from North Park Toyota, an affiliated dealership. After attempting several remedies to remove what I initially thought were water spots (the issue ended up being etching from bird droppings), I contacted the North Park dealership General Manager. He was already suggesting how to fix the issue before I had even completed the description. He then suggested I would be better off having anything done at the affiliated North Park Lexus dealership. He promised a call back from North Park Lexus; I received a call from the Lexus General Manager in less than ten minutes. Suffice it to say, I was blown away with their response. I got an appointment that afternoon, and they are taking care of the issue, in a manner that was extremely positive and painless. I found myself thinking about how I could implement such a positive customer service process at the company where I work. This was an absolutely awesome experience, and my compliments to both dealership service departments and management!

The most wonderful experience in car buying. The quality and professionalism every time you visit the dealership from sales to service. I have my 2nd Lexus and will continue to purchase my vehicles at North Park Lexus. They take such pride and care of their customers. Thank you for making this such a wonderful experience. Love my RX!

You know you're dealing with quality and professionalism the moment you walk in the door. The sales department is friendly and NOT pushy. The service department is very clean and comfortable. They have free drinks and snacks while you wait for your car. First class all the way.