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01/20/2018
I wish I could leave negative stars. The staff, owner, and manager are the most unprofessional people I have ever dealt with. We waited for 40 minutes for our food to be brought when the restaurant was practically empty. Then after we left, I realized I inadvertently left my sunglasses on the table. I immediately called and was assured by a waitress that they were located and would be held for me to pickup after work. I waited for 40 minutes while they tried to locate them. Later, I was told that the sunglasses weren’t in the hostess stand cabinet and that the waitress had already left. Ron, the impolite owner, requested I leave my phone number and told me they’d call me the next day. Fast-forward five weeks of getting the run around, speaking to Erin, a manager, and sending in my sunglasses receipt, I called once more. Ron cut me off, told me that many items are left there, and most times they are not recovered. He hung up on me when I was still speaking. The fact is that they were stolen by his staff, something that obviously happens often, and an issue he refuses to correct.
Ron lacks people skills and customer service.
If you like wings and good customer service, go literately any other place!
Details
Phone: (210) 233-1199
Address: 3238 Wurzbach Rd, San Antonio, TX 78238
Website: https://locations.nativegrillandwings.com/ll/US/TX/San-Antonio/3238-Wurzbach-Road
More Info
- General Info
- Native Grill & Wings is a family friendly sports bar and grill specializing in chicken wings and serving other delicious items like hand-tossed pizzas, burgers, sandwiches, salads, and an array of appetizers.
- Email Business
- BBB Rating
- Payment method
- debit
- Price Range
- $$
- Neighborhood
- Northwest Side
- Other Link
https://locations.nativegrillandwings.com/ll/US/TX/San-Antonio/3238-Wurzbach-Road
- Categories
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes
Cuisines: American
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