- Open 24 Hours
- Mon - Sun
- Open 24 Hours
Phone: (210) 236-0382
Phone: (210) 390-6138
Phone: (210) 390-6273
Phone: (210) 404-2873
Phone: (210) 822-2989
Fax: (210) 822-3036
Evil witch answering the phone. Not taking my animal there. Thanks for showing your true colors, sounds mean and being RUDE to me. Thanks, but no thanks.
I took my pet to the center and the staff was great but I had problems getting my pets records. I could not get a hold of anyone besides Vicky who always answered the phone and told me no one was available and her supervisor was not in. I called all the different locations and she kept answering the phone. I paid thousands of dollars and i was disappointed to find I could not email them or post to their Facebook to get help. I wanted my pets records and they misspelled his name and put the wrong owner and refused to help. When I insisted the only person who answers the phone just said "can't be done and I not going through this and hung up every time from morning to night she always answered and hung up. It sad the lack of compassion I was given when I live out of state and my pet died at the center.
Worst experience at an emergency vet that I have ever had! Though the first doctor, Dr. Bauer, was wonderful and so was Amanda the front office staff. However when the morning shift came on, between the rude front office girl, whose name I was unable to get from her… And the inattentive Dr. Armstrong who failed to read my.dogs records to show that surgery had been performed on her a year ago and she had short bowel syndrome. That should've played a large part in her treatment plan. But she disputed that fact even though earlier Dr. Bauer, who apparently did read her records, concurred. I am a pet sitter and I network with many other pet sitters & veterinarians and I will definitely be sharing this negative experience with them. This is in no way the type of service or treatment one sould receive from an emergency clinic are you are spending over $1000, or anywhere for that matter! I would never refer anyone here!
We brought our dog in around midnight on Sunday. He was having difficulty breathing. Their staff immediately took over. We were most surprised with the great service and thorough explanation of our pet's condition. Dr Jung seemed to truly care about our dog. Hopefully we (and you) will never have to use their facility, but if you have a pet emergency, don't think twice about bringing your animal here. Simply the best!
I took my beloved pet to the ER it stayed for a week and recovered for parvo. Yes i did have to pay a great deal but Being a responsible pet owner, I know that emergency rooms ARE going to be more expensive. I have many pets and it is great to know there is a place at night were i know my pets will be taken care of.\r I love my pets and treat them as if they were children. \r If you Choose to have a pet you choose to pay for their care. If you can not afford it, get a fish.
This is an EMERGENCY Pet Clinic. We've been taking our cats and dogs there since 1995, and they have always made an outstanding effort to treat and save our pets in the middle of the night and on weekends. Pets are immediately triaged, and the most emergent ones are tended to immediately. My wife and I sincerely thank all of the staff over these years for taking such excellent care of our pets.
Unfortunately, many times my pets are injured or sick on the weekends or evenings when regular vets are closed. Since this place is open 24/7, I've had to take my pets there a couple times. One experience was good, one was bad. Both times I was charged an arm and a leg. The first time, my dog was in labor and unable to give birth. She had an emergency c-section, and 5 of the 6 puppies survived. Like most vets, they won't even see your beloved pet until you pay. \r \r The second time I went there, in October of 2007, I brought in the same cherished dog. I was pretty sure they couldn't save her, and the fact that they couldn't was not their fault, or the issue. The issue is that I paid $500 for nothing. I brought her in, they had me pay a $300 deposit, we were there for about 10 minutes before they told me she had went into cardiac arrest, 15 minutes later they told me she was dead and charged me another $200. They didn't even do anything. What did I pay $500 FOR? They gave me my beloved baby in a box after I emptied my bank account and I went home and buried her. I seriously believe I was overcharged, but I was too devestated to care about the money at the time. I don't believe they actually performed any services that should have costed $500. There wasn't even any time. If you can avoid an emergency clinic, try to, because they charge at LEAST 2-3 times the amount of a regular vet's office.
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