- 10:00 am - 6:00 pm
- Mon - Sat
- 10:00 am - 6:00 pm
Phone: (210) 349-0350
Thank you guys! I know this place has no good service but they were great with me!!! No lies about the brands and very good attitude!
The owner is absolutely by far the rudest person I have met. He would not let me see my dress and have my final fitting until I paid. I was told if I didn't love my dress I could exchange it, after I paid my money the owner refused to let me try on another one, he told the store is now closed!! I left the store crying and never returned. Every time I called to speak to the manager he hung up on me! Try it, just call and ask for management you will get the dial tone. I never received my 600.00 back! This place should be shut down!! One day The Lord will avenge! Your day is coming sir!! DO NOT DO BUSINESS!! They will ruin your special occasion!
The customer service here is absolutely HORRIBLE!!!!!! I went in to pick up my suit i need for this Saturday and saw that the bill was more than what i was told the first time. SO because of asking a question the old fart started yelling and telling me that there is a 10 dollar rush fee for not ordering the suit within a 10 day time period before hand. I asked the owner ""how the hell i would know to order the suit before hand if i never been to his store before??? He said "" i dont wanna fight!"" you know cause its thanksgiving!) He then told his employee to put the suit back if i didn't want it!! and i told him i didn't and that i wanted my deposit back!! He told me ""Your not getting anything back!!!!! then got in my face and said,"" WHAT ARE YOU GONNA DO!! as he wanted things to get physical. This guy is an idiot for sure! I called the cops and they told me this was a civil matter. Id really like to sue and get my money back. Its really not about the 25 bucks, its about how he handled himself while i was there and how i was treated. But hey what would you do with $25? Money is money and its my money, and I was told it was a deposit and would get it back when i returned the suit. Please email me if anyone wants to see what we can do about this. This cannot keep happening to people! email me at jesusomartapia1@gmail dot com
WORSE PLACE TO SHOP AT! I bought 2 quince dresses & spent over $1000 and they mess up the order and REFUSED to fix it. When we were tryin dresses on for my sisters both had jackets. We came back a second time to take a 2nd look & once again the dresses had the jackets. Now we order them both & go to pick it up and one of them is missing a jacket..they tell me the dress never came with one. I went in circle with those ppl jus to fight with the RUDE owner who start cusing & mumbling thinks in spanish sayin that i didnt know nothing...i said well even if there was a mistake u should give me a jacket & he yanks some random jacket throws it on a mannequin & says look it has a jacket mockin me. Of course he could be rude since i had already paid a 1000 deposit. I said give me my money back since i didnt get the dress i ordered & he took off. This is the worse customer service EVER. And i should have known better cuz when we 1st start lookin the 1st sales rep offered to take $100 off since we were buyin 2 quince dresses & when i went back to purchase them they had said no that was only if u bought them there & then...what does a few hours difference make when they are making $1500 off 2 dresses never mind that we were going to get the courts dresses from their to but forget that...a placed we discovered a little to late called Bridals & quinceras (off of 410 & ingram) is much nicer & reasonable.
I know that I am not the only one to have an excruciatingly horrid experience at Eduardo's but I must try to help someone from making the mistake of walking into this place to rent a tuxedo or buy a wedding/ bridesmaid's dress! It started with the older man who stands behind the counter at the San Pedro location... I walked in to the store and there was no acknoledgement what so ever which is not good for business but I let it fly. After I asked for help he asked in the following words, ""Do you need anything?"" He then proceeded to ask, "" Are you here for a wedding dress or bridesmaid's dress?"" I was furious and I hadn't even been there for five minutes. When I called to check what time their hours of opperation the same man hung up on me before I could ask my next question. After having that aweful experience at the San Pedro location I figured I would try my luck at the Military location. It was the first experience TIMES TEN!!! I called in advanced to make sure that I could return the tuxedo my boyfriend rented to that store and when I got there the woman who runs the front counter there had the audacity to tell me that she couldn't return my deposit because I rented the tuxedo at a different location and proceeded with, ""If [I] didn't like it to take it to the San Pedro location."" It was the first and last time I will ever do business with them!!!\r
Eduardo needs to go on ritalin. He went all psycho just because we asked about the pricing for my dress. He said you want the DRESS OR NOT!! I?LL TELL THEM NOT TO BRING IT OUT TO YOU. YOU HAVE TOO MANY QUESTIONS!!!!!!! He threw the dress at my Mom and had no reason be act like an untamed animal. He deserves to be sued, but I doubt this place makes money, maybe that?s why he?s cranky ol fart. This man is chemically imbalanced and should stay away from people. He knows nothing about business. I would never go back and tell anyone not to go to this boot leg place. You would think he would be more professional and lead by example. He needs to retire if he?s going to treat his customers like crap. He was rude when I asked if my dress had some in. He said ELLEN WILL CALL YOU and then hung up. Come to find out no one called me and my dress had been there a week and I didn?t even know it. This place is a low class operation.
i went in to buy a dress for my mother in law.. and they charged me 70.00 to pick up the hem!!!! and without my consent!! they never told me how much it would be.. they just charged it!! and when i called to the store and explained the situation.. the gentleman just yelled and cursed at me!! i will make sure to let everyone possible know not to go to this horrible place!!!!
Our business with this merchant has been the WORST customer service experience ever. Even as a last, the world is coming to an end resort, take your money and your time and go anywhere but here. I do need to mention Ellen was the only bright spot on an otherwise dismal, vomit invoking experience. What would you think of an employee (I think his name is Frank) who got in your face, pointed both fingers at you and stated ""If you're looking for trouble, you've found it right here."" all because you were trying to find out his name so you could complain to the manager? Or other employees who refused to get involved and would rather walk away? Or your spouse being told over the phone how she had better not come into the store because he (Frank?) does not want a confrontation and then hangs up? Or how hard it is to write a review this bad without filling it with expletives? Folks, catch the Bubonic Plague and spread it to you entire family before you go to this store.
I myself had the pleasure of speaking to this unbelievably rude person. Unfortunately, I have allowed my daughter to participate in her friend's quince later this year. Reading all of these frightening comments has made me nervous for my daughter's friend. What can all of us do to make our voice heard? SOMETHING DEFINITELY NEEDS TO BE DONE!
My boys were standing in a debut for my young cousin. My husband takes both my boys to pick up their tux's from the shop. Upon arrival, they are handed the tux's and are told to go to the registar to pay for the remaining bill. My husband responds to them that they should try on their tux's for fitting. He is told by two seperate females that ""they don't need to try them on, that is why they take measurements"", my husband is in shock, yet proceeds to pay for the tux's. When I here of this, I contacted them only to be placed on hold several times. Upon speaking to my Aunt, who is suprised by this, she has told me that 2 of the girls and one of the escorts dress's/tux thus far have been HUGE and did not fit. I called them back to find out that I have til 5:30 to take them in incase it doesn't fit, this already an inconvenience to have to go back and it's already mid day! DO NOT USE THIS PLACE, PEOPLE ARE RUDE AND DON'T KNOW HOW TO PROVIDE CUSTOMER SERVICE AT ALL.
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