Cowboys Air Conditioning & Heating

Terrible!!!!! Company installed a handler from a “new” manufacturer that was apparently better than my Trane unit I had. 2 years pass and they tell me I already have to replace the coils bc they have corroded. I have the coils pulled and cleaned and they said that extend the life for another few years (at the cost of $1500) and 3 months later, coils look bad again. Asked management about the manufacturer of the unit and he said they no longer do business with this company because they were bad units!!! Did nothing to replace the handler and offered next to nothing to help with the cost of the pull and clean because “their hands were tied”. This company from the looks of the other reviews likes to replace people’s units at the drop of a hat whether it is necessary or not. They don’t do good work and they do NOTHING to keep their customers trust. I am calling the BBB and filing a report. Please do not use Cowboys AC!!!!

Overpriced and Poor Service--
Cowboys A/C sent a sales person instead of an A/C Technician to service a/c. They send out a/c installers in the middle of the night. Did not install correctly and found our hallway full of gas after the installation-- putting family and home at risk. The owner came out to check gas leak and asked to borrow a tool (!!OMG!!) from me to attempt a repair!! Had to call CPS to check the gas leak before Cowboys sent out a second repairman to make appropriate repair. Company sells overpriced units not even meeting minimum efficiency. Very inefficient installation and inefficient repair services. Sadly, my utility bill is higher than it ever has been.

On October 24, 2016, my wife called in response to a flyer left in the door by Cowboys Air Conditioning and Heating for an A/C service which was to include cleaning, etc.

This was offered at a special price of $24.95, so my wife called their office, talked with Michelle, and agreed for them to come on Tuesday, October 25, 2016.
I had a dental appointment that morning so was not at home. When I arrived home, my wife told me the A/C was broken and the repairs were going to cost $4,299.30. A repairman named Miguel had told her (and written on the invoice) the “absorption unit was weak, the surge protector was not working, and the unit was low on R-22.” (The unit uses R-410) He also told her that the compressor was weakening and could soon “go out,” the evaporator coil was leaking and the pressures were running too high.
His solution was to replace the evaporator coil. He cut the refrigerant lines and drained all the refrigerant from the unit before he left and arranged for other technicians to pick up the evaporator from their warehouse.
My response was to stop Cowboys from any further work on my A/C. I called the company and cancelled the repairs, informing them that the unit had been working perfectly all summer and up until they started to work on it. We knew that the condenser was prone to get dirty, which was the reason for the service call. I was visited by four service men from Cowboys that afternoon, the last one being Miguel. Miguel appeared to get a bit angry when I refused to believe his story about the defects. I had to tell him to leave.
I called Jon Wayne A/C Service to put the unit back together. He repaired the unit, recharged and tested it, finding no leaks, and had it running again by about 7:30pm.
Cowboys was set to take me and my wife for an expensive ride, trying to charge us over $4,000.00 to replace a part that was not defective. As it was, I had to pay $727.00 to repair a unit that was not broken.

We called today because our air conditioner upstairs stop working three days ago. We called our service company and they said we could use a third party contractor. I called Cowboys heating of air of San Antonio and the customer serice representative was very helpful in explaing the different programs they had available. We chose the yearly maintenance program for 179.00 and 50.00 for the additional unit. Danny the contractor came out with a big smile on his face . We was very friendly and knowledgeable about the unit and explained what was missing and how we could repair it for us. We were completely satisfied that we fixed our air conditioner within an hour. thank you Danny and Cowboys.

Excellent prompt service! The technicians are courteous, professional and really care about their customers. I called Cowboys when my AC stopped working because every other company charged $69 and up to check for problems and Cowboys only charges $19.99. They told me they would be at our house between 12 and 4. They showed up a little before noon and as they were inspecting the unit they explained everything they were looking at. Once they found the problem they quoted me a price, which I approved, and fixed it right away. Cowboys has awesome customer service and are reasonably priced. I will definitely call them again if I encounter any more problems.

Their technician came into my home said my AC couldn't cool the house because the filter was dirty. The same filter they replaced when I got their tune up service the one that is supposed to last 3 months. While my wife who is 9 months pregnant was trying to explain this to him he continued to talk over her constantly. Until I chimed and and politely asked him to leave. He then tried to talk over my self and explain. I then had to inform him that he is being disrespectful to my wife and he needs to leave to which he turned said something about disrespecting him and slammed my front door. I called and reported to which Cowboys informed me that they would inform his supervisor. This guy comes into my home basically yells at my wife and all you do is say you will report it to his supervisor. Sub-par resolution to this incident. Will not be using them again.

Ariel was helpful and knowledgable.

Friendly service.... thank you.

Ariel was very knowledgable and showed us the problem! Explained .. Thoroughly ..

Good service, Good check up. On time.

Dave and Rick were great - they were informative of my options - took the time to explain everything and were very helpful. I will gladly recommend Cowboys to my friends and family.

Cowboys was great! Roland came out on a Sunday and fixed my unit! I was very skeptical of using them because of the mix reviews... But who does not have mixed reviews. ( some people can not be satisfied, I know I work in customer service for 40+ years ) THANKS AGAIN COWBOYS! You saved me from the heat!

Juan Avila was very informative, professional, courteous, and punctual. Thank you for the great quality of work and for your honesty.

After reading a lot of the reviews I was a little hesitant on calling them to come to my house, but I took the chance and was really happy with them. I called and they sent out a tech the same day named David Martinez. Although they were a little more expensive then some other companies the tech took time to make me feel like I wasn't being sold by go threw step by step and even showing pictures of my ducts SHOWING me the problems, he recommended duct work and they were out the very next day to fix it. So I would ignore the bad reviews and try them yourself because you never know if they were just angry customers because they did not have a good tech explaining to them exactly what needed to be done.. They are also 24 hrs can't beat that! Thanks for the great service cowboys!

102 on Sunday in San Antonio and our air conditioning went out as did half of San Antonio from what I heard. I had heard about Cowboy's Air Conditioning so I called them and they were able to come out Sunday night to take a look. John D and Chris H showed up and I am sure they were worn out by 8:00 pm but they acted like I was the first customer of the day. They were able to fix my AC, explained the problem to me so that I would understand and even gave me pointers how to keep my unit clean and to change my filters once a month during the summer. They were both very professional and would recommend them the any one that needs help!! Ask for John D and Chris H and you will not be disappointed!!

The cowboys technician was above and beyond what I expected. Very very courteous!! I would highly recommend this individual and cowboys is very fortunate to have this employee. Thanks!

we were without a.c. for 4 days,we called cowboys air conditioning & heating,the sales person david, made it work for us & our budget,..the two tech's that worked on our a.c. CHRIS/MIKE were awesome, they were great filling us in with every detail while they worked, these guys really know there job. thank you guys so very much, we didn't know who to call thank god for a flier we had gotten in the mail, what a life saver that was,thanks, NOT RESTLESS IN UNIVERSAL CITY ANY MORE. THANK YOU, THANK YOU!......

Cowboys showed up quick and did the job right on time

Thanks David and Ray for the fast and courteous service. All considered, I'm looking forward to the new system!

David explained the best case / worst case scenarios and helped me make a decision on what to fix today and what to keep in mind for the future. David had a great attitude which was nice since it was sunday and he was VERY busy.